Field Service Engineer

4 weeks ago


Manchester, United Kingdom Global Technology Solutions Ltd Full time

Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available
Benefits: Car + Parking cards and Fuel cards + Pension + on call payment
Start date - ASAP
We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester.
Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services.
Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment.
Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK.
Endeavour to provide all customers with the best level of customer service and support.
Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales.
Any additional activity as directed by Senior Management
Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available
Benefits: Car + Parking cards and Fuel cards + Pension + on call payment
Start date - ASAP
We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester.
Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services.
Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment.
Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK.
Endeavour to provide all customers with the best level of customer service and support.
Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales.
Any additional activity as directed by Senior Management
Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers.
Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop.
At least 6 years customer facing IT industry experience.
Excellent proven organisational and customer service skills.
Able to maintain a consistent high standard of quality and professionalism.
Awareness of ITIL methodologies and best practice.
Ability to show flexibility to help the changing needs of the team.
Maintain excellent customer relationships.
Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service
Maintain all appropriate Manufacturer Server Accreditations where app
Senior Engineer main skills
X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware)
Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo)
Will form part of an on call rota covering 247*365 call outs
Senior Engineer good to have experience/skills
Team focused - a genuine passion to deliver excellence through continuous development and improvement.
Previous Senior Field Engineer experience desirable.
Innovative thinking, in terms of service quality and improvements
Full UK Driving Licence.
In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application.



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