Technical Specialist

2 weeks ago

AshtonUnderLyne Greater Manchester, United Kingdom The Recruitment Co. Full time

Our client is a renowned provider of innovative technology solutions. They are committed to enhancing customer experiences through cutting-edge products and exceptional support services.
The primary focus of this role is to create engaging and user-friendly content for our customers, develop our Chat Bot function, and analyse data to continually improve the customer experience.
Participate in building and developing chatbot/Chat GPT and machine translation processes and workflows.
Conduct thorough analysis of previous Chat Bot data to identify improvement areas and enhance user interactions.
Contribute to proposals for the design, structure, and delivery methods of content to optimise customer engagement.
Collaborate with the call centre team to review contact trends and recommend improvements to end-user content.
Liaise with document and development teams across international Brother sales offices to ensure consistent content quality and user-friendliness.
Review, edit, and create English-language content for product guides, user interfaces, FAQs, and other informational materials.
Manage production schedules to meet all deadlines and maintain high standards of content delivery.

Experience in end user content review and creation, ideally in hardware and/or software domains.
Good understanding of customer journey and mapping, particularly using Chat Bot systems.
Previous work experience in a customer support function with attention to detail.
Proficiency in Microsoft Office and Adobe Acrobat.

Familiarity with corporate industry-standard style guides for content creation.
5 working week) Monday-Friday
~ Hybrid working model (2 Office/3 Home)
~25 days holidays + BH
~ Free Parking
~ Opportunities for professional growth and development within a leading technology company.


The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.

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