Quality and Service Assurance Manager
2 weeks ago
Quality and Service Assurance Manager – LONDON
High Luxury Lifestyle House - 3PL Partner Warehouse (Heathrow)
About:
- One of the most prestigious and successful luxury brands in the world.
- Specialising in leather goods, lifestyle accessories, home furnishings, perfumery, jewellery, watches and ready-to-wear.
- Busy and fast paced environment.
Key Responsibilities:
- Quality Control: Monitor and maintain quality standards for all logistics processes, including shipping, receiving, inventory management, and transportation.
- Compliance Management: Ensure compliance with industry regulations, safety standards, and internal quality control policies. This may include tracking and reporting on compliance issues.
- Product authentication: Assist Bollore to verify the authenticity and legitimacy of returned products
- Data Analysis: Analyse data related to logistics and supply chain performance to identify trends and areas of concern. Use data analysis to make informed decisions and improvements.
- Quality Assurance: Implement quality assurance processes to inspect products and materials, ensuring they meet quality standards and specifications.
- Supplier Management: Work with suppliers to ensure they meet quality and delivery standards, and establish effective communication and feedback channels.
- Root Cause Analysis: Investigate and identify the root causes of quality issues and implement corrective and preventive actions to address them.
Requirements:
- High product sensitivity, high customer experience sensitivity.
- Training skills.
- Constructive, positive mindset rooted in a continuous improvement approach.
- Excellent interpersonal skills and listening skills, precision and attention to detail.
- Fluency with systems and computers (Excel, PowerPoint, Word)
- Experience with CEGID / Magento would be advantageous.
What's on Offer:
- Excellent salary based on experience.
- Bonus.
- Amazing benefits.
360 Talent are a high-end retail recruitment firm providing strategic solutions to connect high calibre candidates with Fashion, Beauty and Lifestyle brands across global markets.
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