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Senior Student Recruitment Officer
4 months ago
1
Job Description
Senior Student Recruitment Officer
Position Overview
Location Marble Quay, London (Hybrid role – 2 days minimum on campus)
Term Full-time; permanent
RangeBenefits The university supports staff maintaining a good work/life balance, offer
flexible working and parental leave opportunities, an Employee Assistance
Programme which provides free, confidential advice on both home and
work concerns as well as optional private medical insurance, season ticket
loans and being part of the cycle to work scheme.
Start From 1st July 2024
The Role
The Global Enrolment Management team at NU London is responsible for worldwide
recruitment of postgraduate students. The team sits within the wider Enrolment
Management unit (comprising of Recruitment, Widening Participation, Marketing,
Admissions and Visa Compliance functions) as well as the larger Northeastern Global
Enrolment Management team, responsible for all postgraduate recruitment into
Northeastern’s campus network (spanning the UK, USA and Canada).
Reporting to the Director of Global Enrolment Management & Partnerships, the Senior
Student Recruitment Officer will play a vital role in helping to coordinate and manage
numerous projects and initiatives that support the enrolment of postgraduate students into
NU London. The role will be varied and whilst support and guidance will be given, the
postholder will enjoy the freedom to shape the role and lead on projects and initiatives
across the Global Enrolment Management team. In addition to working on specific
projects, the postholder will also work directly with students, their supporters, and our
partners to promote NU London postgraduate opportunities and support students with their
decision-making process.
Senior Student Recruitment Officer Job Description
2
Duties and Responsibilities
Application generation and conversion (35%)
● In accordance with Key Performance Indicators (KPIs), to be renewed annually,
lead on application generation for all postgraduate programmes offered by NU
London
● Manage and coordinate a nurture to application strategy and operational plan for
postgraduate leads each cycle.
● To carefully plan and design a number of recruitment strategies that focus on
nurturing prospects to an application for all NU London graduate degree
programmes.
● Work closely with offer holders to help them with their decision making and to
maximise the number of students accepting their offer.
● Represent the University, often as the sole representative, at student
recruitment events across the UK and overseas, when required.
● Take the lead for the management of postgraduate Channel Partners that
represent the University globally.
● Build strong relationships with partners to maximise the potential of this
recruitment channel.
● Ensure effective management of Channel Partners – including providing
regular updates, managing commission payments, training, and ongoing
support for the channel partner network.
● Work collaboratively with the International Student Recruitment Officer (South
Asia) to support them with effective channel partner management in their
region.
● Working collaboratively with Undergraduate Student Recruitment team at NU
London to ensure a joint, streamlined, and strategic approach to agency
management. Additionally, ensure a joint approach across the wider Global
Senior Student Recruitment Officer Job Description
3
Enrollment Management team in relation to channel partner management.
Executive support and operations management (25%)
• Providing support to the Director on matters pertaining to Global Enrolment
Management in London
• Working, with support from the Director, on a variety of projects and initiatives that
span the full student lifecycle.
• In coordination with the Director, function as the main point of contact with the NU
London marketing team to ensure the marketing needs of GEM are understood
and that all shared projects (e.g., listing sites and third-party contracts) are being
managed effectively.
• Have oversight of, and responsibility for, operational matters such as freight
management, regional office coordination and supporting tasks such as weekly
reporting, data management and CRM management.
• Work closely with the wider Global Enrolment Management team (based globally)
to help integrate the London team into the wider network and support cross
campus initiatives and projects.
Enquiry Management & Consultative Sales (15%)
• Support with incoming enquires from prospective students via multiple channels.
• Provide accurate, timely and professional responses to their questions and provide
next steps with a clear call to action.
• Support with the delivery of information sessions, open events, virtual events, and
tours/visits that support student decision-making.
Other duties
• Maintain a high level of sector knowledge to ensure that strategies consider the
changing higher education landscape globally and ensure regular horizon scanning
to feedback and evolve strategies and plans. This is to include attendance at key
conferences and sector training events.
Senior Student Recruitment Officer Job Description
4
• As directed by the Director of GEM & Partnerships, work on any other projects or
tasks (appropriate to the level of the post) across GEM on either a temporary or
permanent basis to meet the needs of the business.
About the University
Founded in 2012, Northeastern University London (formerly known as New College of the Humanities) has established itself as a prestigious higher education institution based in the heart of London. Northeastern University London is part of Northeastern University’s Global Campus Network. Positioned as top ranking in the USA, Northeastern has campuses in Arlington, Boston, Charlotte, Miami, Oakland, San Jose, and Seattle in the USA, and Toronto and Vancouver in Canada.After becoming part of Northeastern University’s global network in early 2019, the University has undergone a period of rapid growth, having been granted Taught Degree Awarding Powers in February 2020 and moved to a new, state-of-the-art campus in 2021.Northeastern University London offers a vibrant, collegiate community delivering broad and academically rigorous degree programmes, designed to equip graduates with the combination of skills and knowledge that are increasingly desired by organisations, employers, and society.Person Specification Criteria
Required Qualifications:
o Student recruitment experience in a higher education environment.
o Excellent communication and presentation skills.
o High level of organisation and time management skills, including the ability to
prioritise and manage workload.
o High levels of accuracy and attention to detail.
o Understanding of the broader higher education sector.
o Experience giving presentations and advising students.
o Ability to work proactively, independently, and as part of a small team.
o Ability to empathise and develop rapport with prospective/current applicants.
o Ability to initiate and develop relationships with a wide range of contacts, internal
and external to the University, in a professional manner.
Senior Student Recruitment Officer Job Description
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o Ability to manage multiple projects or processes concurrently and balance
competing priorities.
o Ability to travel independently within the UK.
o Ability to travel internationally, as required, to support student recruitment activities
and engage with colleagues across the Global Campus Network.
o Ability to work in-person at our London campus.
o Ability to work outside of regular office hours, including evenings and weekends.
Preferred Qualifications:
o Master’s Degree.
o Experience working with diverse populations.
o Experience working with a CRM system and confidence in data input and analysis.
o Sales training or background.
o Knowledge and understanding of current education trends and changes in
government policy and market environment, which affect student recruitment.
o Experience of managing people
o A full UK driving license and being confident and able to drive within the UK.
Additional Information
This role requires UK and International travel and a requirement for some unsociable
hours – including weekend an evening working. The postholder will be compensated with
time back in lieu for this.
Enquiries
Role specific enquiries may be made to Dan Rolfe (dan.rolfe@nulondon.ac.uk ). However,
all applications must be made in accordance with the application process specified. All
other enquires to jobs@nulondon.ac.uk
Senior Student Recruitment Officer Job Description
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Application Process
Applications should be made via this link by 23:59 on Sunday 26th May 2024. Please
reference your application “SSRO0424”. Participation in the equal opportunities section is
Applications must include a covering letter of no more than one page and a full curriculum
vitae.
Interviews are expected to commence w/c 10th June 2024.
Applications are welcome from all sections of the community and will be judged on merit
alone. Candidates must be able to demonstrate their eligibility to work in the UK in
accordance with the Immigration, Asylum and Nationality Act 2006.
Job sponsorship: This role is suitable for sponsorship.
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