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Service Improvement Analyst

4 months ago

Watford, United Kingdom Addition+ Full time

We are currently recruiting for one of the UK’s Leading FMCG companies for the role of a Service Improvement Analyst. It’s an exciting new opportunity to work for a recognised leading company specialising in Retail and Digital E-commerce, they offer an outstanding experience for users by making their services/products easily accessible online, anywhere, anytime and on any device


What You Can Expect

  • Type - FTC until June 2025
  • Location - Watford (Hybrid)
  • Salary - £37,000
  • Industry - FMCG


Main Responsibilities as a Service Improvement Analyst

  • Continually reviewing the effectiveness, efficiency and quality of Customer Operations activities and services.
  • Become responsible for optimising the customer experience and delivering high standards of customer satisfaction and continually enhancing processes.
  • Work on projects related to projects improving Customer Operations performance.


Experience & Skills Required

  • Strong experience with service and process improvements
  • Experience in the Retail/gaming/gambling.
  • Demonstrable experience in process improvement methodologies (e.g. Lean Six Sigma) would be nice.
  • Experience of creating Business Requirement Documents (BRD)
  • Working knowledge of BPM and tools such as iGrafx
  • Strong customer service Background


What’s in it For You?

  • Amazing company to work for
  • 26 days of annual leave.
  • Life days (2 days for whatever you want)
  • 4.5% pension (matched to 8%)
  • Private healthcare.
  • Dental scheme.
  • Eye care scheme.
  • £500 wellness allowance for gyms, sports memberships e.c.t
  • Hybrid work scheme.


For further information on this Service Improvement Analyst role apply below


We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


By applying, you confirm you are happy to be added to the Addition mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants