Senior Strategy

3 weeks ago

Birmingham, United Kingdom H M Revenue & Customs Full time
LocationBirmingham, Leeds, Liverpool, Newcastle Upon Tyne, Nottingham, Preston
About the jobJob summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what its really like to work at HMRC.


At HMRC, we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.


We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.


Varied perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.


Intermediaries are an important part of the tax system and play an increasingly important role in tax administration supporting compliance, customer experience and efficiency. Millions of taxpayers already rely on intermediaries to perform key functions in the tax system and new ways of working and digital advances are likely to increase their importance.


This is recognised in HMRCs Tax Administration Strategy (TAS) that sets out a growing role for intermediaries, driven by technology and taxpayer choice. The Intermediaries Directorate will enable us to shape and drive the delivery of HMRCs Intermediaries Strategy.


This will include the standards expected to ensure high levels of trust in intermediaries and the tax ecosystem. For some intermediaries it will include the design of the services HMRC provide, to ensure intermediaries can interact with HMRC: fulfilling their role and maximising customer experience.


This is an exciting opportunity to join the Software Strategy & Policy team within the Intermediaries Directorate. Were looking for an enthusiastic individual to join our small, friendly team made up of a Grade 6 and three Grade 7 Leads. If you have good organisational, analytical and communication skills, wed love to hear from you.


Job description

The Software Strategy & Policy Team has responsibility for enabling third-party software providers to work with HMRC on delivering its strategic objectives and overarching vision to be a trusted, modern, tax and customs authority. We are a cross-cutting team, working across HMRC, wider government, industry, and with representative bodies to ensure the strategic development of tax software.


The role requires a confident and self-motivated individual who can navigate a fast-paced environment, build strong relationships with senior stakeholders, and effectively manage competing priorities.


Our ideal candidate will be someone with knowledge and experience of policy or strategy delivery within the Civil Service or allied fields. We have a diverse set of experiences within the team, a common theme amongst our members, whatever their background, is a can-do attitude towards new challenges.


Person specification

Responsibilities

The Senior Strategy & Policy Advisors responsibilities will vary, but will include:

  • Leading or actively participating in policy and strategy projects that contribute to shaping the departments strategic approach to maximising the benefits of tax software.
  • Drafting or coordinating briefings, correspondence, submissions, explanatory notes, and guidance products, for senior officials.
  • Coordinating and supporting the delivery of the Strategic Software Forum, including identifying relevant topics, preparing discussion materials, and ensuring the team's contribution to the forum's objectives.
  • Supporting the development of software standards policy, working alongside colleagues from HMRC and industry to shape its design.
  • Building and maintaining productive relationships with stakeholders across government and industry, ensuring that policy and strategy align with their expectations.


Essential Criteria

  • Ability to build and maintain effective relationships with a diverse range of internal and external stakeholders, working collaboratively to develop policy in a complex and fast-paced environment.
  • Strong analytical skills to quickly grasp complex issues, gather, and analyse relevant information, generate innovative solutions, evaluate options, and provide confident advice aligned with organizational goals and broader context.
  • Excellent written and verbal communication skills, including the ability to present complex information clearly, persuasively, and in a manner tailored to the audience.
  • Demonstrated ability to consider various perspectives, foster a supportive and inclusive work environment, challenge constructively, and advocate for the teams
  • A clear understanding of how individual tasks contribute to broader organisational objectives, enabling effective prioritisation, management of competing demands, and resilience in overcoming challenges.
  • Proven track record to manage projects effectively, including planning, organising, and coordinating resources to achieve project objectives within deadlines and budget constraints.

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