Operations Executive

3 weeks ago

London, United Kingdom Just IT Full time

Salary: Executive: £24k-£30k.


Our Operations team supports many functions across Just IT. Primarily what they do underpins the sales compliance function, systems and processes and forms a critical part of making sure our own people can provide, and that our customers receive the best possible service. You will build strong stakeholder relationships, working closely with several departments to ensure processes are streamlined, followed, compliant and high standards of work are maintained.


Responsibilities

In common with all staff:

  • To support the JIT’s mission, vision, values, and strategic objectives
  • To implement JIT’s Equality and Diversity policies
  • To take responsibility for one’s own professional development and participate in relevant internal and external activities
  • To implement the JIT’s health and safety policies and practices
  • To contribute to JIT’s commitment to continuous improvement as identified in JITs quality assurance systems
  • To be committed to JITs safeguarding procedures and high priority to be given to the safeguarding of learners


Role Responsibilities

Apprenticeships:

  • Onboarding apprenticeship learners, working closely with Sales and Funding to ensure all learners and starts are compliant in a timely manner prior to enrolment
  • Inputting learner details onto the Digital Apprenticeship Service (DAS) ensuring full accuracy
  • Attend weekly DAS meetings and work closely with the Funding and Sales teams to resolve any mismatch errors
  • Attend weekly apprenticeship compliance meetings and support smooth running of placements
  • Attend ESFA webinars regarding DAS where relevant
  • Generating bi-weekly reports for expired insurances, working with the Sales team to obtain an updated copy, and updating the CRM system accordingly


Recruitment:

  • Audit recruitment permanent, fixed term and contract placements and extensions, ensuring all are compliant prior to start date and issuing client & candidate confirmations / contracts
  • Drafting and sending recruitment terms and conditions ensuring


Training Scheduling & Administration:

  • Enrolment administration for new starters
  • Tracking attendance and producing registers on a daily and weekly basis
  • BCS & Functional Skills exam administration and proctoring including vendor qualifications
  • Communicating training schedules and reminders for bootcamp pathways
  • Communicating training registers and group profiles for scheduled training
  • Tracking attendance and escalating non-attendance
  • Exposure to exam costings, analysing data to identify successes, withdrawals etc
  • Tracking and generating data in a presentable manner
  • Providing key support on Bootcamp project processes
  • Being a key point of contact for scheduling, enrolment and training administration
  • Ad hoc training and data requests/analysis
  • Systems administration and maintenance


GDPR:

  • Monitoring and actioning the GDPR and unsubscribe inboxes appropriately


General Administration & Support:

  • Organising joining instructions and sending to delegates for commercial training courses
  • Data inputting and updating internal excel spreadsheets, ensuring full accuracy
  • Adding new clients and documents onto the CRM systems
  • Sales compliance and administration
  • Support with office management related tasks
  • Support staff engagement – monthly presentations, events, birthdays, and lunches
  • Ordering weekly & monthly prizes/incentives/vouchers
  • Provide support & cover to other Operations staff
  • Ad hoc projects and tasks as requested


Candidate Requirements

Essential Skills:

  • Experience of working in an office environment and ideally in a similar sales support environment
  • Strong communication skills
  • Strong working knowledge of Microsoft packages, specifically Word, Excel & PowerPoint
  • Can use CRM (or similar) reporting systems effectively
  • Highly organised
  • Natural high attention to detail and ensures accuracy in delivery
  • Prioritises tasks and reliably meets deadlines
  • Has experience in supporting senior stakeholders
  • Can build rapport and manage expectations across a diverse level of stakeholders
  • Manages sensitive information with the utmost discretion


Desirable:

  • Experience in a training provider environment, ideally within a Funding or Skills Bootcamp department


Individual Behaviours:

  • Must be highly professional, well presented and provide an excellent first impression of Just IT
  • Demonstrates Pace, Passion & Persuasion
  • Has a willingness to learn and ask questions
  • Proactive with a can-do attitude
  • Reliable, conscientious and be able to work independently and as part of a team
  • Seeks to continually improve own ability (Exec +)
  • Encourages and motivates those around them (Exec +)
  • Demonstrates an attitude to succeed (Exec +)
  • An advocate and supporter of positive change when needed (Exec +)
  • Designs and delivers own objectives (Snr +)
  • Identifies ways of improving working practices and offers alternative solutions (Snr +)
  • Coaches and mentors’ others (Snr +)
  • A role model to others (Snr +)
  • Leads on initiatives (Snr +)
  • Takes a business wide view (Snr +)
  • Operates without instruction (Snr +)


About Just IT

Just IT is about making careers happen. As a national multi award-winning company operating for over 20 years, we support learners through our unique offering of Apprenticeships, Recruitment and Training services.

Having been acquired by The B2W Group in 2022, the leading national adult learning and pre-employment training provider, we are now a group with social impact at its heart, enabling us to reach more learners, and improve communities by putting people at the heart of everything we do. Our unique offering allows us to support long term career development and relationships with learners and clients alike to create sustainable improvements in answering the digital skills gap. As a group we are now supporting the training and development of over 12,000 people per year.

Our focus on service means we have a 91% employer satisfaction rating and 90% rate us good/excellent. Our service is reflected in our public persona, with a 4.8 Trustpilot rating and a 4.4 in Google My Business rating, and multiple national awards including FE Week Digital Apprenticeship Provider of the Year, CompTIA Apprenticeship Partner of the Year and Best Workplace for Women.

Our vision is to be the number 1 IT/Digital training and recruitment provider within 5 years by focussing on: innovating and engaging curriculum, delivery amongst the best in the sector, unrivalled service proposition and our brand synonymous with expertise, quality, and wellbeing.


All roles at Just IT are subject to DBS Checks as part of our safer recruitment process and ongoing commitment to safeguarding all staff and learners in the business.

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