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Customer Service Advisor

3 months ago

Reading, United Kingdom MarkJames Search Full time

Customer Service Advisor - Collections - 6-month contract, the possibility of extension - £14.02 per hour - Reading (Hybrid working, 2 office days, 3 remote days.)

I am working with a well-known energy company in Reading. They are seeking a Customer Service Advisor to work with the Collections team. You will be working in a fast-moving customer contact centre environment. You will:

  • Speak on the phone and via email with customers to resolve outstanding account balances
  • Ensure that customers receive the highest level of service while delivering exceptional customer service
  • Proactively manage your customers and maintain high levels of service while meeting KPIs and targets
  • Establish and nourish positive working relationships with stakeholders both internal and external to the business

Experience / Skills required:

  • Previous customer service experience
  • Experience of an inbound telephony role
  • Excellent communication and negotiating skills

If you would like to be considered for this role then please do not hesitate to apply