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Senior Trade Floor Support Analyst

3 months ago

London, United Kingdom Harrington Starr Full time

Senior Trade Floor Support Analyst - £350 per day - INSIDE IR35 - 6-month rolling contract

Join a dynamic team as a Senior Trade Floor Support Analyst and play a crucial role in maintaining a seamless Front Office Trade Floor/Treasury desktop environment. Your expertise in investigating and resolving Front Office-related issues, collaborating with various stakeholders, and ensuring rapid issue resolution will be pivotal in keeping our operations running smoothly.


Key Responsibilities:

  • Investigate and resolve Front Office-related issues, collaborating with application owners, infrastructure teams, IT security, and vendors for effective problem management.
  • Provide English language support to Front Office colleagues across the EMEA region, considering cultural and language differences.
  • Foster collaborative relationships within the IT division, locally and globally.
  • Gather and understand business users' requirements.
  • Cover the Trading floor IT support contact, handling calls, creating tickets, and escalating as needed.
  • Support walk-up and email requests, managing tickets and escalations.


Role Profile:

  • Administer various IT environments, including PC builds, software configuration, SCCM, and printing.
  • Coordinate and monitor escalations to 3rd level support groups.
  • Primary support for the Trading floor video conferencing environment.
  • Participate in IT projects to contribute your expertise.


Qualifications:

  • Proven experience in technical support roles, preferably within a trading floor environment.
  • Strong problem-solving skills with the ability to troubleshoot complex issues.
  • Excellent communication skills and ability to provide support across diverse cultures and languages.
  • Collaborative mindset with the capacity to build relationships across teams.
  • Proficiency in administering IT environments and supporting video conferencing setups.
  • Project participation experience is a plus.


Be a part of a dynamic environment where your technical prowess drives operational excellence. Apply now to make an impact as a Senior Trade Floor Support Analyst at our Investment Banking client.