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Complaints Handler

2 months ago

County Durham, United Kingdom Gillespie Recruitment Full time

At Gillespie Recruitment we pride ourselves in helping you find the perfect role.


Our client is a leading Energy company who due to expansion are looking to recruit a Complaints Advisor to join their team.


Benefits


As well as offering a competitive salary, in return for your hard work and dedication, you will be rewarded with a range of amazing benefits which include:

  • Free onsite Parking.
  • Enjoy a whopping 32 days of holiday every year, including bank holidays. That's plenty of time to kick back and relax.
  • Onsite Starbucks coffee shop
  • Tusker Car Scheme: Need wheels? They have a car hire scheme to hook you up with affordable rides.
  • Private Medical - Access to digital GP and well-being services.


As a Complaints Advisor, you will provide essential support to customers ensuring all queries are addressed promptly and proactively.


The Responsibilities include:


  • Successfully negotiate with customers who express dissatisfaction to resolve issues and de-escalate situations
  • Maintaining and updating all caseloads via their CRM system with regular updates of status.
  • Working alongside internal departments such as Sales Operations, Compliance and Legal to ensure all processes are followed correctly.
  • Liaise with customers and suppliers, developing relationships, providing guidance and advice and ensuring all the customer's needs are met and exceeded .


About You


Are you a motivated Complaints Advisor with experience of working in the Energy sector? If this sounds like you, we really want to hear from you. You will require to have the following skills:


  • 4 years’ experience in a similar role.
  • Excellent communication skills both written and verbal.

Ability to work to tight deadlines in a fast paced environment

Ability to act on own initiative and prioritise own workload as well as working in a team


If you are a driven and ambitious Complaints Advisor looking for a new challenge, this could be the perfect role for you. Don't miss out on this exciting opportunity to join a dynamic and forward-thinking company.


Apply today for more information