Field Engineer

ABOUT US

Rotrex Onsite, a leader in providing specialized access and safety solutions, is dedicated to delivering top-notch maintenance and installations for suspended access equipment and fall protection systems across the UK. Known for our innovative approach and strong commitment to safety, we support diverse industries, ensuring their compliance with safety standards while optimising efficiency.

ROLE SUMMARY

As a Field Engineer with Rotrex Onsite, you’ll be the frontline expert ensuring our clients’ height safety equipment is functional, safe, and compliant. From preventive maintenance on fall arrest systems and safety lines to troubleshooting emergency repairs, you’ll play a key role in safeguarding both people and projects. This position involves close client engagement, accurately reporting on equipment conditions, and maintaining meticulous records.

Why Rotrex Onsite?

Join a company that values safety, innovation, and customer satisfaction. At Rotrex Onsite, you’ll work in a dynamic, supportive environment with opportunities for professional growth and to make a real impact in the safety industry.

OVERVIEW OF ACCOUNTABILITIES

Core Focus:

To deliver servicing, maintenance and repairs to height safety equipment including the following:

• Fall Arrest and Life Safety Lines
• General routine service/inspection of BMU/Cradles
• Eyebolts – fall restraint and abseil
• Gantries and walkways
• Guardrails
• Ladders – fixed and portable
• General lifting equipment
• Ensuring that health and safety regulations and guidelines are followed at all times and to comply with British Standards.
• To highlight any further works required following service or reactive works.
• Support of other divisions when required

Customer Engagement:

• Address Customer Inquiries: Responsively attend to customer inquiries, offering comprehensive and accurate information to address their queries promptly.
• Report Additional Works: Following Planned Preventative Maintenance (PPM) visits, meticulously report all necessary additional works, providing a transparent overview of the equipment's condition.

Site surveys & reporting:

• Accurate Record Keeping: Systematically record all pertinent details during site surveys, ensuring a comprehensive understanding of the equipment and any additional requirements.
• Reporting to Line Manager: Communicate all findings, observations, and project requirements promptly to the line manager for further analysis and action.

Customer care:

• Ensure High Levels of Customer Satisfaction: Strive for excellence in customer satisfaction by consistently meeting or exceeding their expectations.
• Professional Representation: Uphold the company's image by representing it in a professional manner at all times, fostering positive interactions with customers.

Order Management:

• Clear and Concise Customer Reporting: Provide clear and concise reports to customers regarding project progress, ensuring transparency and understanding.
• Timely Document Forwarding: Facilitate efficient order management by ensuring all relevant documentation is accurately compiled and forwarded to stakeholders in a timely fashion.

QUALIFICATIONS AND EXPERIENCE

Essential

• Clean driving license.
• PASMA, IPAF, Safety Harness & Working at height.
• Cradle/BMU Experience
• Experience working with heights.
• Ability to work independently or collaboratively as part of a team.
• Excellent communication skills.

Desirable

• Previous experience in a similar role.
• Engineering knowledge.

Salary - DOE/Negotiable