Installation Technician

1 month ago


Glasgow City Centre, United Kingdom HAYS Full time
Installations Support Technician/Engineer - post installation of technology.

Job title Installations Support Technician/EngineerLocation of job Flexible, with the ability to travel across the Greater Glasgow area
Hours and terms Flexible – open to discussing full-time or part-time options
Fixed term contract for one year
Holiday terms 25 days’ annual leave, plus 9 public holidays (pro rata)

General terms and conditions
• There are no overtime payments for this post.
• You may need to undergo a criminal record check depending on the requirements of the post. Depending on the nature of any convictions that may be disclosed, the company reserves the right to terminate employment with or without notice.
• All the responsibilities outlined below will be reviewed and modified as necessary through consultation with line managers.

Responsible for -
The purpose of the role is post-install support to Connected Response customers, including visits to customers’ properties to identify and resolve common technical issues. This may involve using computer-based tools and liaising with the installation team.
Main objectives and goals
1. Engage with customers, visiting their homes to identify and resolve basic technical issues
2. Report faults to the installation team
3. Support the migration of support tasks to the client’s long-term support organisation

1. Engage with customers, visiting their homes to identify and resolve basic technical issues
• Engage with customers in a professional, friendly and confident way
• Identify basic technical issues, seeking resolutions and reporting back to the installation team
• Using computer-based tools to identify and correct basic technical issues

2. Report faults to the installation team
• Provide clear reports of any identified issues and communicate these to the installation team

3. Support the migration of support tasks to the client’s long term support organisation
• Assist in developing simple processes that can be passed on to the client's maintenance team

# 4594185



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