Credit Control Team Leader
2 weeks ago
Credit Control Team Leader – AGS Finance Operations Team - Birmingham
The team:
Recruitment to provide detail on AGS
Our Finance team is made up of over 50 people who work from a variety of our office locations. The work is split into four core areas; Financial Accounting, Financial Operations, Business Partnering and Partner Services.
The team works closely with our other AGS teams to provide a first class service. They are responsible for the sound financial management of the firm, including cash flow, budgeting, internal and external reporting and audit. They have responsibilities for the safe-keeping and operating of our clients’ funds held on account and also deal with payroll, credit control, work-in progress, partner finances and tax returns. The team also provides bespoke finance business partnering support to all other areas of the business.
The Credit Control Team also works very closely with all litigation teams, their Fee Earners, Matter Partners, Client Partners, Team Leaders & Super Team Leaders
The role:
We are looking for a Credit Control Team Leader to join our Finance Operations Team based in Birmingham, part of the firm’s Ampa Group Services, reporting directly to the Credit Manager.
Your key duties will be:
- Responsibility for leading a team of 8 Credit Controllers and leading by example, demonstrating the values and behaviours the firm promotes
- Ensuring that the credit control team are Maximising Cash Flow and keeping bad debt to an absolute minimum.
- Developing the skills of the Credit Controllers including coaching, supporting and motivating to deliver optimum performance
- Performing regular ledger reviews with the team
- Attending regular debt reviews with fee earners
- Acting as the Subject Matter Expert for all Credit Control related systems used by the Credit Control Team
- Acting as the Subject Matter Expert for External Client Invoicing Portals.
- Providing technical input, support and expertise into investigation, negotiation and settlement of debts
- Being an advocate of the Ampa Credit Control Policy in all instances
- Establishing sound accounting methods and principles, ensuring they are followed consistently by the team
- Proactively monitoring volumes of workloads across the team, understand priorities and maximising resource utilisation
- Driving continuous improvement activity to streamline current processes and document in line with Managers requirements
- Ensuring high level of accuracy in all Client master data
- Collaborating with the Debt Recovery and Risk teams to review outstanding debt on a monthly basis
- Ensuring the reporting and communication of the Credit Teams KPI’s occurs in a timely manner
- Reviewing the instalments schedule and liaising with fee earners to revise where possible
- General housekeeping of the debtors ledger
- Supporting the Credit Manager with any audit requirements including the collation of data or reporting
- Deputising for the Credit Manager in their absence
- Carrying out other ad hoc duties, as required by Credit Manager
Skills and experience you will have:
- At least 3 years’ previous experience in a similar role, preferably within the legal sector but professional services will also be considered
- Previous experience of leading a team successfully
- Knowledge of Aderant system would be desirable
- Studying towards or have attained CICM accreditation is desirable
- Strong Excel skills with the ability to manipulate data and present it well; experience of pivot tables and vlookups is an advantage
- Proven track record of resolving queries and meeting targets
- Demonstrable ability to work efficiently and effectively under pressure of deadlines, including experience in prioritising competing workloads and managing external parties’ expectations
Key competencies you will need:
- To be analytical and highly organised
- Strong interpersonal skills
- Ability to adapt in a changing and progressive environment
- Solid negotiation skills
- Excellent attention to detail and high degree of accuracy is imperative
- The ability to build strong relationships at all levels and influence internal and external stakeholders
- Strong commercial focus and good business acumen
- Solutions focused
We embrace agile working and offer a blended approach to where and how we work.
We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.
We have the following hubs across the UK: Birmingham, Bristol, Leicester, Lincoln, London, Milton Keynes, Nottingham, Solihull, Stratford upon Avon, Sheffield and in the South; Crawley, East Grinstead, Lewes, Brighton, Eastbourne, Seaford, Peacehaven, Storrington, Chichester & Southampton as well as our Scotland office located in Edinburgh.
Additional information
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Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.
Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.
Equal opportunities
Ampa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.
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