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IT Support Technician

2 months ago


Gloucestershire, United Kingdom Agilis Recruitment Full time

IT Support Technician

Cirencester

Up to £35,000


We are seeking an IT Support Technician to join our client at an exciting time, providing essential support for their core products across the UK.


Role Overview:

As part of their MSP support desk, you’ll manage a range of products including Gamma Horizon, Unified Communications, Connectivity, mobile airtime, remote desktop support, and Microsoft 365.


Key responsibilities include:

  • Managing support tickets and ensuring SLAs are met.
  • Communicating updates during incidents and bridging gaps between customers and technical teams.
  • Supporting sales teams and identifying new opportunities.


Required Skills:

  • 2+ years’ experience in technical support.
  • Strong communication, analytical, and problem-solving skills.
  • Experience with remote desktop support, Microsoft 365, Intune, networking, firewalls, and telecommunications systems.
  • Familiarity with UC/Horizon configuration, WLR, and connectivity setup.


This is a fantastic opportunity to contribute to a growing business and play a vital role in supporting their products.