Service Technician

3 hours ago


Eastern England, United Kingdom Innovo Global Talent Full time

Title - Service Technician

Location - Home and Office as needed

Role - Mon-Fri (40hrs) with OT available

Salary - Up to £45,000 basic + overtime

PensionHolidays - 25 Days + Bank Holidays


The Role


As a Service Technician, you will be responsible for performing maintenance and repairs on our customers' technical equipment. You'll also play a key role in the installation of new sales and extensions, serving as the commissioning expert. Your work will directly impact the smooth operation and long-term performance of our solutions, ensuring our customers get the most value from their investments.


Areas of Interest – automation, intralogistics, materials handling, conveyors, baggage handling, robotics, WMS, ASRS or simialr.


Duties and Responsibilities:


  • Carry out maintenance tasks according to the manuals and processes
  • Perform equipment repairs and spare parts replacements following detailed procedures
  • Report on all completed tasks to our back-office teams and team leader
  • Prepare reports on service visits
  • Collaborate with customers to understand their needs and communicate the importance of preventative maintenance
  • Managing spares for van, customers and internal stock.


Competence Areas:


  • Electrical knowledge – An ability to fault find, read and interpret electrical drawings.
  • Mechanical competence – hands on with an ability to read and interpret mechanical assembly drawings.
  • Remote troubleshooting skills - you can search for and implement solutions via the software tools provided
  • Continuous learning - you'll complete internal and supplier-led training to stay up to date
  • Certifications – MEWP 3A &3B along with FLT (reach/counterbalance) preferred,
  • HSE- Recognised experience with RAMS, and an ability to edit and amend.
  • System knowledge - you'll gain expertise in proprietary software.
  • IT/PC literate.- To a good level.


Personal Characteristics:


  • Customer-focused mindset - you enjoy working directly with clients to understand their needs and ensure their satisfaction
  • Troubleshooting mindset - you take pride in your ability to investigate issues and recommend the right solutions
  • Proactive and adaptable - you're comfortable working independently and navigating new challenges
  • Strong communicator - you can explain technical concepts in easy-to-understand terms
  • Team worker- An ability to work well within the team or independently as required



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