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Risk and Controls Manager

3 months ago

Swindon, United Kingdom Nationwide Building Society Full time

The Payments Risk and Control team is responsible for ensuring the Payments risk profile is managed and tested to ensure capability and service provision to the business is fully effective, which is critical to the achievement of Nationwide’s key objectives and strategic targets.


The Payments risk management team wishes to become even more specialised in Risk & Control Management. Resulting in a need to adopt a more proactive approach in addressing emerging threats to protect our members and the services whilst minimising Nationwide’s exposure to operational, conduct and regulatory losses and to protect the reputation of the Society.


We have an opportunity for a Risk and Controls Manager to join our team in the identification and assessment of operational, conduct and regulatory risk within Payments and specifically across the Payments Cards and Paymod Programme incorporating change, operations and service.


You will work closely with senior level internal and external stakeholders from across the Society and independently within Payments. You will be joining a dynamic and creative team, with the drive for further development and progression. This means that the Risk and Controls Manager will have a great opportunity to shape the activities and bring past expertise and new ideas to the forefront of the role.


At Nationwide we openly put our 15 million members at the centre of every decision we make as a business. Every role, no matter what it’s doing, is member focused.

Internal only: Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.


External only: If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.


What you’ll be doing

You'll carefully assess the impact of operational, conduct and compliance risk for key change programmes and initiatives as well as carefully analysing any relevant documentation to ensure controls and risk mitigants are appropriate and proportionately managed.


Proactively engage with key stakeholders, senior management and delivery leads to identify dependencies into and out of Payments whilst applying your problem-solving skills to mitigate risk and control exposures.


Actively lead risk assessment and support scenario planning exercises and ensure that these are carried out on a regular basis, are insightful, forward-looking and actionable.


You’ll assist the wider first line risk function to proactively identify process and control weaknesses, escalating / reporting these through correct governance and developing remedial action plans ensuring these are robust and timely.



About you

We’re interested in people who enjoy and are used to working in a fast-paced environment and have a real interest and passion for Risk and Controls.


Being strong willed, resilient, and confident is a key attribute, as you’ll need to present to audiences of all levels and make yourself heard in any meeting. You’ll understand that your stakeholders are subject matter experts and you’ll the value of perspectives, which allows you to build and maintain trust and thriving relationships over the long term.


As a minimum requirement you’ll have:


  • Experience and understanding of the design and delivery of Risk and Controls Management frameworks, policies, reporting and processes.
  • Experience of conducting Risk Assessments and providing credible risk opinion
  • Experience of Risk reporting tools, ensuring excellent risk governance is maintained and all risks, issues and actions are logged and tracked regularly through to successful completion
  • Experience of incident management and raising of loss events as per the Nationwide risk and control standards
  • A blend of technical risk expertise and business acumen and able to understand the full risk and controls landscape and anticipate the changes within the industry and financial services.
  • Experience of working in a regulated environment and good understanding of customer outcomes, implementing risk and control frameworks inc. risk reporting
  • Strong communication skills and a proven track record and ability to influence across the Society and associated Partners at an executive level
  • An organised, professional and meticulous approach, you’ll have no problem managing a high volume and complex workload
  • A self-motivated ethic with a strong passion to deliver exceptional results
  • Subject matter expertise within operational and conduct risk with experience of managing risk and control frameworks and methodologies across financial services


We’re also interested in who you are as a person. Why? Because our membership is made up of so many different kinds of people, so we want our employees to be just as diverse. We’d love to hear about:


  • Your values, and what makes you who you are
  • How you’d make a difference to our members in this role


We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.


The extras you’ll get:


There are all sorts of employee benefits available at Nationwide, including:


  • A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
  • Up to 2 days of paid volunteering a year
  • Life assurance worth 8x your salary
  • A great selection of additional benefits through our salary sacrifice scheme
  • Access to an annual performance related bonus
  • Access to training to help you develop and progress your career
  • 25/30 days holiday, pro rata


Why work at Nationwide?


We’re a building society founded by ordinary people, our members, who came together to help each other get the most from their money, buy homes and save for their futures. For over 130 years, we’ve supported each other and our communities, and we’ve done the right thing for wider society too.

If you come to work here at Nationwide, you’ll be part of that. Part of something a bit different. And something quite special.

What’s more, we have a strong ethic of care for each other and our members. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We’re committed to creating a culture that recognises and truly values our individual differences and identities. So, if you’d like to be a part of an inclusive workplace where you can be yourself, where your talents are nurtured, and you feel empowered to contribute, then please apply and help us in building society, nationwide.