Central Services Manager

4 months ago

Manchester, United Kingdom Tuckers Solicitors Full time

Job Title

Central Services Manager

Location

Greater Manchester

Job Type

Permanent, Full-Time 40 hours per week (office based)


About Us

Tuckers Solicitors is one of the UK’s leading criminal defence firms. Established in 1980, we have a nationwide team of experienced lawyers providing immediate and expert support.


Renowned and recommended by Chambers & Partners, The Legal 500, Spears 500 and The Times Best Law Firms, Tuckers Solicitors has a history of delivering top-tier legal services. Our team has earned numerous awards, including - Legal Aid Lawyer of the Year, Justice Human Rights Lawyer of the Year and The Law Society's Solicitor of the Year Award.


While we are a mature business, we are currently undergoing an exciting period of transformation and growth, which gives us the dynamic energy of a start-up.


We seek a dedicated and process-driven Central Services Manager to join our Manchester team and drive our mission forward.


This role requires hands-on presence in our office and cannot be performed remotely.


Job Summary

As a Central Services Manager at Tuckers Solicitors, you will play a pivotal role in overseeing and enhancing our central operations. This is a unique opportunity for a proactive and experienced professional to make a significant impact by streamlining processes, managing a dedicated team, and fostering a positive work environment. Your key responsibilities will be to support the Shared Services Team and assist in the implementation of process improvements, ensuring the effectiveness of administrative operations. You will work closely with senior management and finance.


Key Responsibilities

Team Management:

  • Lead, motivate, and develop a team of central services staff including the Police Admin Team, Court Diary Management, The Booking Team, Call Handling, and Central Print & Post.
  • Foster a collaborative and high-morale work environment.
  • Support the Shared Services Supervisor and understand the entire team’s roles.


Process Improvement:

  • Analyse existing processes, identify gaps, and implement efficient and effective procedures.
  • Design and implement process improvements and best practices.
  • Improve operational management systems.


Operational Oversight:

  • Manage daily operations, ensuring all administrative functions run smoothly.
  • Ensure all operations are carried out in a cost-effective and timely manner.
  • Perform quality controls and monitor production KPIs.
  • Manage procurement processes and allocate resources effectively.
  • Ensure compliance with legal and regulatory requirements.
  • Address and resolve operational issues promptly.
  • Report to senior management and evaluate business and operational efficiency.
  • Oversee the day-to-day services used by both Tuckers and external Case Management services.
  • Build and maintain firsthand experience of all roles within Case Management Services.


Stakeholder Engagement:

  • Build strong relationships with internal teams and stakeholders.
  • Liaise with legal management nationally to address staffing, performance, and feedback on Case Management Services.
  • Work closely with HR, Finance, and the Management team to ensure consistent approaches to contract negotiations and timescales.


Project Management:

  • Take ownership of various projects aimed at rebuilding and enhancing our central services.
  • Develop and oversee training programmes designed to support team development.
  • Conduct periodic reviews of business estate and facilities to ensure cost-effectiveness and meet SRA contract requirements.
  • Collaborate with IT Services to ensure IT infrastructure compliance with building regulations.


Health and Safety:

  • Update, develop, and implement health and safety programmes.
  • Oversee and maintain facilities in the Manchester office.
  • Maintain central records and reminders for contract renewals and facility costs reporting.


Ideal Candidate

Experience: Preferably with experience in the criminal legal sector, though not essential. Proven experience in people management and process-driven roles.


Skills: Excellent soft skills and people management capabilities. Adept at building team morale and instilling a positive, can-do attitude.


Mindset: A proactive and reactive approach to challenges. Ability to identify gaps and build effective processes.


Commitment: Willingness to spend time getting to know the business and its people. Supportive and dedicated to fostering a productive and positive workplace.


What We Offer

Competitive salary

Opportunity to work in a dynamic and evolving business environment

Career growth and development opportunities

A supportive and collaborative work culture


How To Apply

If you are a motivated and experienced professional looking to make a meaningful impact in a thriving law firm, we want to hear from you. Please complete the application through linkedin.


Equal Opportunities

Tuckers Solicitors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


Join Us

Join us on our journey of transformation and be a part of a team that values excellence, collaboration, and innovation.

  • Central Services Manager

    4 months ago

    Manchester, United Kingdom Tuckers Solicitors Full time

    Job TitleCentral Services ManagerLocationGreater ManchesterJob TypePermanent, Full-Time 40 hours per week (office based)About UsTuckers Solicitors is one of the UK’s leading criminal defence firms. Established in 1980, we have a nationwide team of experienced lawyers providing immediate and expert support.Renowned and recommended by Chambers & Partners,...

  • Central Services Manager

    4 months ago

    Manchester, United Kingdom Tuckers Solicitors Full time

    Job TitleCentral Services ManagerLocationGreater ManchesterJob TypePermanent, Full-Time 40 hours per week (office based)About UsTuckers Solicitors is one of the UK’s leading criminal defence firms. Established in 1980, we have a nationwide team of experienced lawyers providing immediate and expert support.Renowned and recommended by Chambers & Partners,...

  • Central Services Manager

    4 months ago

    Manchester, United Kingdom Tuckers Solicitors Full time

    Job TitleCentral Services ManagerLocationGreater ManchesterJob TypePermanent, Full-Time 40 hours per week (office based)About UsTuckers Solicitors is one of the UK’s leading criminal defence firms. Established in 1980, we have a nationwide team of experienced lawyers providing immediate and expert support.Renowned and recommended by Chambers & Partners,...

  • Claims Administrator

    1 month ago

    Manchester, United Kingdom First Central Services Full time

    We're First Central Insurance & Technology Group, a leading insurance company driven by data and innovation. Our underwriting skills are built on data expertise, making us stand out in the industry.As part of our future, we need talented colleagues to join our team as Third Party Claims Intervention Advisors in Salford Quays, Manchester. You'll be...

  • Personal Assistant to Senior Managing Partner

    6 hours ago

    Manchester, United Kingdom First Central Services Full time

    PA to Senior Executive Leadership Team - (12-month Fixed-Term Contract) We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; They make...

  • Customer Service Representative

    2 weeks ago

    Manchester, United Kingdom First Central Services Full time

    **Job Title:** Customer Service Representative**Location:** Haywards Heath, West Sussex or Salford Quays, ManchesterWe are seeking a highly skilled and organized Customer Service Representative to join our team at First Central Services. The successful candidate will be responsible for logging, triaging, and allocating incoming work for the Customer...

  • Insurance Customer Service Representative

    2 weeks ago

    Manchester, United Kingdom First Central Services Full time

    We are seeking a skilled and compassionate Insurance Customer Service Representative to join our team at First Central Services. In this role, you will be responsible for handling customer complaints in a timely and professional manner.The ideal candidate will have excellent communication skills, both verbal and written, and be able to resolve complex issues...

  • Service Administrator

    6 months ago

    Manchester, United Kingdom Thomas Hardie Commercials Ltd Full time

    **CENTRAL SERVICE ADMINISTRATOR** **An opportunity has arisen for a motivated, professional, and versatile individual to join the Aftermarket Department at our Trafford Park site working Monday to Friday from 8am to 4.30pm.** Reporting to the Group Maintenance Contracts Manager, you will be responsible for providing an efficient and effective central...

  • Senior Business Central Platform Specialist

    3 weeks ago

    manchester, United Kingdom Network Plus Services Full time

    Job DescriptionWe are seeking an experienced Senior Business Central Platform Specialist to further develop our Microsoft Dynamics Business Central Platform.You will lead a small team and work closely with the business and the Central Services Product Owner to contribute to solution design and oversee connections and integrations with external systems.The...

  • Regulatory Risk Manager

    4 weeks ago

    Manchester, United Kingdom First Central Services Full time

    Job Title: Regulatory Risk ManagerJob Summary:First Central Services is seeking a highly skilled Regulatory Risk Manager to join our team. As a key member of our Governance and Compliance department, you will play a crucial role in ensuring our business remains within our risk appetite by effectively delivering our Compliance Monitoring Plan...

  • Portfolio Value Insights Manager

    2 weeks ago

    Manchester, United Kingdom First Central Services Full time

    Are you an expert data analyst looking for a new challenge? Do you have a passion for driving business success through data-driven decision making?We are seeking a highly skilled Portfolio Value Insights Manager to join our Operational Excellence team at First Central Services. This role will involve providing reporting, insight, and analysis on value being...

  • Quality Assurance Manager

    2 days ago

    Manchester, United Kingdom First Central Services Full time

    Job Overview:First Central Services is looking for a talented Quality Assurance Manager to lead our quality assurance department. The successful candidate will have excellent problem-solving skills and be able to adopt a logical approach to resolving problems. You will be responsible for evaluating KPIs and SLAs, ensuring timely and accurate delivery of all...

  • Network Management Leader

    1 week ago

    Manchester, United Kingdom Central Full time

    Job Overview:Central is seeking a highly experienced IT Manager to lead our technology team in Manchester, UK. The successful candidate will have a strong technical background, particularly in network and data security, systems integration, and IT infrastructure management.The IT Manager will be responsible for managing and developing the Venue Technician...

  • Business Architect for Enterprise Transformation

    2 weeks ago

    Manchester, United Kingdom First Central Services Full time

    We are First Central Services, a forward-thinking insurance company that harnesses the power of data to drive exceptional distribution, finance, technology, and legal services. Our underwriting prowess is built on data expertise, setting us apart and fueling our success.As an Enterprise Architect, you will play a pivotal role in helping our enterprise...

  • Internal Engagement Lead

    2 weeks ago

    Manchester, United Kingdom First Central Services Full time

    Foster a culture of inclusivity and collaboration as an Internal Communications and Engagement Business Partner at First Central Services. You will be responsible for developing and executing internal communications strategies that drive business outcomes and support our vision for a more engaged and motivated workforce.As a key member of our People team,...

  • Fraud Investigator

    4 weeks ago

    Manchester, United Kingdom First Central Services Full time

    We're First Central Insurance & Technology Group, an innovative, market-leading insurance company that relies on data to drive our success. What we're looking for: Counter Fraud Team Member: We're seeking a Fraud Investigator to join our Counter Fraud Services team in Salford Quays, Manchester. Responsibilities: Conduct thorough investigations and gather...

  • Chief Technology Officer

    4 weeks ago

    Manchester, United Kingdom First Central Services Full time

    We’re First Central Services, an innovative, market-leading insurance company driven by data expertise. Our exceptional distribution, finance, technology, and legal services are fueled by data insights that set us apart and contribute to our success.As the Enterprise Architecture Lead, you will play a pivotal role in guiding enterprise leaders, product...

  • Door to Door Sales Representative

    6 months ago

    Manchester, United Kingdom Eco Assets Manager Full time

    Eco Assets Manager U.K. is a company specializing in eco-friendly installations, focusing on energy-efficient heating and insulation solutions for homes. As we expand, we're in search of motivated individuals with field sales experience to join our team. We're specifically looking for experienced canvassers currently operating under the ECO4 scheme, with...

  • Chief Supplier Assurance Officer

    2 weeks ago

    Manchester, United Kingdom First Central Services Full time

    Headquartered in the UK, First Central Services is a leading insurance company that leverages data to drive its outstanding distribution, finance, technology, and legal services.The company offers a competitive salary package, with a base salary of £95,000, depending on experience. This position comes with a comprehensive benefits package, including...

  • Business Central Implementation Manager

    2 weeks ago

    Manchester, United Kingdom Pearson Carter Full time

    Business Central Implementation ManagerWe are looking for a highly skilled Business Central Implementation Manager to join our team in Manchester. As an Implementation Manager, you will be responsible for delivering successful implementations of Microsoft D365 Business Central, working closely with clients to understand their needs and requirements.Key...