Support worker

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. Our mission is to empower individuals to rebuild their lives and achieve independence.

The service you will work in

The service you will work for supports those with a history of offending and mental Health & complex needs in the aim to create greater stability in their life.

Our service is focused on working within supported accommodation for up to 15 male individuals who have complex needs and may require support around their offending behaviours, substance and alcohol misuse, homelessness, mental health and well being, budgeting and tenancy sustainment.

You will be working with service users on a daily basis to help encourage and advocate for support services within the community, key worker responsibilities which includes supporting with appointments, benefits, training and employment opportunities, cooking, health and safety, community activities, engaging with both internal and external providers, housing options and move on.

A day in this role looks like

As a Support Worker at Hestia, you will play a crucial role in our Criminal Justice service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.

A day will never look the same and some of the things you can expect to do/be responsible for are:

• To develop and maintain positive and supportive working relationships with a range of residents with complex health and support needs, including substance misuse and a history of offending behaviour
• To support residents to maintain their independence, identify strengths, and support service users to achieve their goals and aspirations, particularly in-regards to positive move from the service
• To use organisational safety, strengths and aspiration-based assessment tools with the service user to gain a clear understanding of their individual situation
• To contribute to key-working sessions with key clients to enable them to develop and sustain independence, maintain their accommodation and plan for future move on options particularly into the private sector
• To assist in motivating service users to participate in and take ownership of all aspects of their daily lives especially in the management of their rent and personal income accounts
• To encourage and empower service users to take account of their substance misuse and offending behavior, and to address these issues through targeted and bespoke support plans
• To encourage engagement in activities which supports their physical and mental wellbeing
• To enable the service users to access appropriate physical and mental health and other appropriate treatment services within the local community
• To support service users to maximise their financial security and independence through access to employment, training and volunteering opportunities and into paid employment
• To liaise effectively with other agencies involved in the care and support of service users and to engage in multi-agency case conferences and support planning where required and appropriate
• To assist service-users gain access to suitable alternative accommodation as part of their support plan, and when needed
• Takes appropriate steps in empowering service users to make choices and take appropriate control for their wellbeing in order to achieve appropriate levels of independence
• Participate in the core work of the service, providing support to colleagues, carrying out tasks allocated by the service manager and using initiative to identify and deal with additional tasks as they arise

Why Hestia?

Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

• To support residents to maintain their independence, identify strengths, and support service users to achieve their goals and aspirations, particularly in-regards to positive move from the service
• To use organisational safety, strengths and aspiration-based assessment tools with the service user to gain a clear understanding of their individual situation
• To contribute to key-working sessions with key clients to enable them to develop and sustain independence, maintain their accommodation and plan for future move on options particularly into the private sector
• To assist in motivating service users to participate in and take ownership of all aspects of their daily lives especially in the management of their rent and personal income accounts
• To encourage and empower service users to take account of their substance misuse and offending behavior, and to address these issues through targeted and bespoke support plans
• To encourage engagement in activities which supports their physical and mental wellbeing
• To enable the service users to access appropriate physical and mental health and other appropriate treatment services within the local community
• To support service users to maximise their financial security and independence through access to employment, training and volunteering opportunities and into paid employment
• To liaise effectively with other agencies involved in the care and support of service users and to engage in multi-agency case conferences and support planning where required and appropriate
• To assist service-users gain access to suitable alternative accommodation as part of their support plan, and when needed
• Takes appropriate steps in empowering service users to make choices and take appropriate control for their wellbeing in order to achieve appropriate levels of independence
• Participate in the core work of the service, providing support to colleagues, carrying out tasks allocated by the service manager and using initiative to identify and deal with additional tasks as they arise
• Ensure that administration is done in good time; that detailed, concise and accurate records are created contemporaneously and that confidentiality is appropriately maintained and carry out duties, in line with organisational policies and procedures
• To take part in promoting and developing the service standards of the organisation
• Demonstrates commitment to co-producing service delivery with customers by ensuring that all activity is aligned to support residents to engage in their recovery and develop strategies for increased wellbeing in the future
• Effectively works as part of a team, values colleagues' opinions and ideas
• Proactively seeks to improve current performance. Takes responsibility as the need arises without waiting to be asked
• Motivation to maintain professional standards at all times within the service and ability to use peer and Management support to maintain resilience and provide a whole team approach
• Instinctively remains positive and open to changes that will have a positive impact on their support delivery and ultimately the customers
• To promote the aims, objectives and service delivery of the organisation, and represent the organisation by building effective relationships with a range of local commissioners and other relevant key stakeholders and external agencies
• To carry out other duties as may be reasonably required by staff

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.