ICT Network

2 days ago

Stevenage, United Kingdom Hays Full time

Location- Stevenage

Salary- Up to 42K


Job Description:

The ICT Senior Network & Telephony Technical Engineer is a highly experienced and skilled professional responsible for providing expert-level technical support and guidance to IT teams and users. They play a critical role in ensuring the smooth operation and reliability of the IT infrastructure, systems, and applications. Moreover, they are responsible for providing expert-level technical support to users and resolving complex IT issues that cannot be resolved by 1st or 2nd line support teams. The IT Senior Technical Engineer plays a crucial role in ensuring that the IT infrastructure and systems are operating efficiently and reliably.

Key tasks, duties, responsibilities and accountabilities of the post:


  • Provide expert-level Network and Telephony technical support.
  • The Network and Telephony team strives to provide exceptional service in two distinct technology areas.
  • Each team member is committed to delivering the best Network and Telephony support, ensuring alignment with ICT security standards and practices.
  • i) Networking Infrastructure
  • Development, management, and upgrades to network infrastructure such as:
  • Cisco and HP network switches, Kemp load balancers, Cisco ACI hardware.
  • Fortinet Switches and Access Points. Development and management of Fortinet FortiSwitch, Fortinet FortiWiFi, Fortinet FortiManager and Fortinet FortiAnalyzer.
  • Familiarity with leased line provider NTUs and routers.
  • Use of routing protocols (e.g., BGP, OSPF, EIGRP) and switching technologies (e.g., VLANs, spanning tree).
  • WAN technologies such as SD-WAN.
  • Network traffic prioritisation using QoS to ensure voice quality.
  • ii) Telephony – VoIP, Unified Communications & Contact Centre
  • Development, management and upgrades to telephony infrastructure such as:
  • Mitel MiVb, Mitel YourSiteExplorer, Mitel Contact Centre Client, Mitel Border Gateways, Mitel MiCollab, Mitel NuPoint, Redbox call recording.
  • VoIP protocols (SIP, H.323, RTP) and call signalling.
  • SIP trunk configuration and troubleshooting.
  • SaaS telephony platforms.
  • Provide in-depth technical analysis and recommendations for improving IT systems and processes.
  • Develop and implement technical solutions to address identified IT challenges.
  • Diagnose and resolve complex IT problems in a timely and efficient manner.
  • Conduct in-depth investigations to identify root causes of issues and implement effective solutions.
  • Document and share knowledge of complex IT issues and solutions to improve future troubleshooting efforts.
  • Identify and escalate critical IT issues to senior IT staff or vendors when necessary.
  • Provide clear and concise information to facilitate the escalation process and ensure timely resolution.
  • Maintain communication with stakeholders throughout the escalation process to keep them informed of progress and resolution.
  • Develop and maintain technical documentation and knowledge base articles to capture and share knowledge within the IT department.
  • conduct knowledge transfer sessions to educate and train other IT staff on complex IT issues and solutions.
  • Continuously learn and stay abreast of the latest IT trends, technologies, and best practices.
  • Evaluate and recommend new IT solutions to improve the organization's IT infrastructure and systems.
  • Adapt to changing technologies and methodologies to provide effective support in an ever-evolving IT landscape.
  • Adapt to changing technologies and methodologies to provide effective support in an ever-evolving IT landscape.
  • Continuously learn and stay up to date with the latest IT trends, technologies, and best practices.
  • They will be responsible for raising requests for change as required and managing the implementation of approved changes to maintain a technically current and aligned to business requirements and providing technical expertise, guidance and change approval to the Change Advisory Board.
  • Have line management responsibility for project roles as and when they are required.
  • Proactive maintenance including performing upgrades, applying patches, checking system logs, modifying backups, and supporting periodic business procedures (e.g. year-end processing), Develop and / or implement new ICT solutions in response to new or changing business requirements.


Please feel free to reach me back on this.

  • Ict Network

    14 hours ago

    Stevenage, United Kingdom Hays Full time

    Location- Stevenage Salary- Up to 42K Job Description: The ICT Senior Network & Telephony Technical Engineer is a highly experienced and skilled professional responsible for providing expert-level technical support and guidance to IT teams and users.They play a critical role in ensuring the smooth operation and reliability of the IT infrastructure, systems,...

  • ICT Network

    2 days ago

    Stevenage, United Kingdom Hays Full time

    Location- StevenageSalary- Up to 42KJob Description: The ICT Senior Network & Telephony Technical Engineer is a highly experienced and skilled professional responsible for providing expert-level technical support and guidance to IT teams and users. They play a critical role in ensuring the smooth operation and reliability of the IT infrastructure, systems,...

  • ICT Senior Networks and Telephony Infrastructure Specialist

    1 week ago

    Stevenage, Hertfordshire, United Kingdom Hays UK - Stevenage Borough Council Full time

    Hays Technology is proud to be working in partnership with Stevenage Borough Council, a local authority that serves the vibrant town of Stevenage in Hertfordshire, England. Established in 1974, the council has been under Labour control since its inception, reflecting a commitment to community-focused governance.This is an exciting opportunity for a...

  • Senior Networks and Telephony Systems Specialist

    2 weeks ago

    Stevenage, Hertfordshire, United Kingdom Stevenage Borough Council Full time

    Stevenage Borough Council (SBC) is a local authority for Stevenage, a vibrant town in Hertfordshire, England. We are looking to appoint an ICT Senior Networks and Telephony Technical Engineer to join our Shared ICT team.The successful candidate will be responsible for the design, implementation, and maintenance of SBC's ICT systems, including networks and...

  • ICT Infrastructure Expert

    4 days ago

    Stevenage, Hertfordshire, United Kingdom Stevenage Borough Council Full time

    About Stevenage Borough CouncilServing as the local authority for Stevenage, a vibrant town in Hertfordshire, England.Salary InformationThe salary range for this position is approximately £60,000 - £80,000 per annum.Job OverviewWe are seeking an ICT Senior Networks and Telephony Technical Engineer to join our Shared ICT team.Key ResponsibilitiesThe...

  • Senior Networks and Telephony Engineer

    2 weeks ago

    Stevenage, United Kingdom Stevenage Borough Council Full time

    Hays Technology is proud to be working in partnership with Stevenage Borough Council (SBC) who are looking to appoint an ICT Senior Networks and Telephony Technical Engineer to join their Shared ICT team.SBC serves as the local authority for Stevenage, a vibrant town in Hertfordshire, England. Established in 1974, the council has been under Labour control...

  • ICT Infrastructure Technical Specialist

    5 days ago

    Stevenage, United Kingdom Stevenage Borough Council Full time

    About Stevenage Borough CouncilStevenage Borough Council is a local authority serving the vibrant town of Stevenage in Hertfordshire, England. Established in 1974, the council has been under Labour control since its inception, reflecting a commitment to community-focused governance.Job OverviewWe are seeking an ICT Infrastructure Technical Specialist to join...

  • Senior Networks and Telephony Engineer

    2 weeks ago

    Stevenage, United Kingdom Hays UK - Stevenage Borough Council Full time

    Hays Technology is proud to be working in partnership with Stevenage Borough Council (SBC) who are looking to appoint an ICT Senior Networks and Telephony Technical Engineer to join their Shared ICT team. SBC serves as the local authority for Stevenage, a vibrant town in Hertfordshire, England. Established in 1974, the council has been under Labour control...

  • Senior Networks and Telephony Engineer

    7 days ago

    Stevenage, United Kingdom Stevenage Borough Council Full time

    Hays Technology is proud to be working in partnership with Stevenage Borough Council (SBC) who are looking to appoint an ICT Senior Networks and Telephony Technical Engineer to join their Shared ICT team.SBC serves as the local authority for Stevenage, a vibrant town in Hertfordshire, England. Established in 1974, the council has been under Labour control...

  • Senior Networks and Telephony Engineer

    2 weeks ago

    stevenage, United Kingdom Stevenage Borough Council Full time

    Hays Technology is proud to be working in partnership with Stevenage Borough Council (SBC) who are looking to appoint an ICT Senior Networks and Telephony Technical Engineer to join their Shared ICT team.SBC serves as the local authority for Stevenage, a vibrant town in Hertfordshire, England. Established in 1974, the council has been under Labour control...

  • Senior Network Engineer

    2 days ago

    Stevenage, United Kingdom Hays Full time

    Senior Infrastructure Engineer, Stevenage, UK (Permanent Opportunity) A prominent client in Stevenage, UK, is offering an exciting permanent opportunity for professionals seeking to advance their careers as a Infrastructure Engineer. Permanent position The IT Senior Technical Engineer is a highly experienced and skilled professional responsible for...

  • Senior Network Engineer

    14 hours ago

    Stevenage, United Kingdom Hays Full time

    Senior Infrastructure Engineer, Stevenage, UK (Permanent Opportunity) A prominent client in Stevenage, UK, is offering an exciting permanent opportunity for professionals seeking to advance their careers as a Infrastructure Engineer.Permanent position The IT Senior Technical Engineer is a highly experienced and skilled professional responsible for providing...

  • Senior Network Engineer

    2 days ago

    Stevenage, Hertfordshire, United Kingdom Hays Full time €38,000

    Senior Infrastructure Engineer, Stevenage, UK (Permanent Opportunity) A prominent client in Stevenage, UK, is offering an exciting permanent opportunity for professionals seeking to advance their careers as a Infrastructure Engineer. Permanent position The IT Senior Technical Engineer is a highly experienced and skilled professional responsible for...

  • Senior Network Engineer

    2 days ago

    Stevenage, Hertfordshire, United Kingdom Hays Full time €38,000

    Senior Infrastructure Engineer, Stevenage, UK (Permanent Opportunity) A prominent client in Stevenage, UK, is offering an exciting permanent opportunity for professionals seeking to advance their careers as a Infrastructure Engineer. Permanent position The IT Senior Technical Engineer is a highly experienced and skilled professional responsible for...

  • Business Support Coordinator Apprenticeship

    2 months ago

    Stevenage, United Kingdom CV-Library Full time

    As Business Support coordinator you will play a pivotal role in supporting the day-to-day operations of the business. You will be responsible for carrying out the coordination, administration, and delivery of tasks that support our business, including, but not limited to, meetings, purchasing, reporting, on-boarding new starters and other administrative...

  • Business Support Coordinator Apprenticeship

    2 months ago

    Stevenage, United Kingdom Randstad Inhouse Services Full time

    As Business Support coordinator you will play a pivotal role in supporting the day-to-day operations of the business. You will be responsible for carrying out the coordination, administration, and delivery of tasks that support our business, including, but not limited to, meetings, purchasing, reporting, on-boarding new starters and other administrative...