Ecommerce Manager

4 weeks ago

London, United Kingdom Completedworks Full time

The role will be based in our studio in Marylebone, London and is a newly established key role within the company that will be pivotal to the growth of our DTC business.

Key responsibilities include:

  • Developing and leading eCommerce strategy in line with key objectives to drive brand awareness, sales and growth opportunities
  • Driving new strategic initiatives, including SEO strategy to optimise brand loyalty and grow customer reach
  • Overseeing daily operational management of website and optimisation of customer journey
  • Ensuring timely product uploads, merchandising of products and completion of product details and descriptions
  • Liaising cross-functionally with key teams such as sales, PR and design to ensure alignment of activations and opportunities and a seamless workflow;
  • Monitoring and reporting on performance and success of website including close analysis of conversion rates and other KPIs
  • Reporting on trade and providing detailed analysis of key business drivers
  • Consulting on web UX and managing website merchandising based on data insights and trade potential
  • Ensuring the site reflects brand identity and all touchpoints are consistent
  • Assist in handling individual client requests, showroom appointments and client service channels ensuring the best level of customer service is met at all times
  • Perform ad-hoc tasks as needed to support the smooth and efficient operation of the wider team

Skills and Experience

We are looking for someone who is organised, self-motivated and hard working. Other required skills and experience include:

  • Strong knowledge of eCommerce platforms, ideally Shopify;
  • Excellent analytical skills with the ability to analyse raw data, draw conclusions and develop actionable recommendations;
  • Ability to work well independently and cross-functionally, in a fast paced environment;
  • Excellent verbal and written communication skills;
  • Problem solver with a hands-on approach and a willingness to help drive the brand forward;
  • Ability to multi-task while always maintaining attention to detail;
  • Previous experience in customer service and ecommerce with at least some knowledge of digital marketing;
  • Interest in the world of Completedworks;
  • Passion for luxury goods and how they are represented online.

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