Service Quality Specialist

2 weeks ago

Hayes, United Kingdom F4P Recruitment Full time

A great opportunity to join a leading technology company in a new role responsible for defining, measuring and improving quality standards in the after sales service as a Service Quality Specialist.


Using your experience the Service Quality Specialist will take the lead in establishing the quality framework to support the growth and consistency of our business so that we can deliver a best in class after sales service.

Do you have experience managing quality systems along with monitoring supplier quality and performance?

If so then we can provide a challenging and rewarding EMEA wide role with the benefits to match.


Main Responsibilities of the Service Quality Specialist:

• Define and implement the quality metrics across the after sales service operation.

• Drive continuous improvement across the operation and multiple partners gaining stakeholder support and delivering consistency in process.

• Take ownership of resolving any quality issues and applying the tools and methodology from your experience to identify the root cause and implement corrective actions as required (8D, 5x Why, CAPA).

• Ensure that all procedures and policies are being adhered to by our service partners through a series of annual audits and related measures.

• Support the product and after sales teams to investigate any product quality concerns.

• Producing and maintaining departmental documentation to be compliant with our ISO9001 and ISO14001 accreditations.


Required Skills & Experience of the Service Quality Specialist:

• Experience in hosting audits; and performing audits both internally and externally.

• Ability to analyse data to identify quality trends and help make informed business decisions.(Salesforce)

• Previous experience working in a process or product quality role.

• Demonstrable experience managing supplier quality using a collaborative approach.

• Further education qualification in Electronics, Production or Business management.

• Secondary school qualifications in English, Maths, Science and two other subjects.

• Excellent communication skills with both internal and external stakeholders.

• Willingness to travel both domestically and throughout EMEA (avg. once a month).

• Ability to demonstrate problem solving and lateral thinking in previous role(s).

• Competent in using MS Office


Desirable Skills & Experience of the Service Quality Specialist:

• Six Sigma Qualification

• External Auditor Qualification

• Additional languages

• Previous experience working with multi-cultural customers and suppliers.


Package

·Hybrid working from office 3 days, flexi start time (between 8-10am), 2 days WFH, 35 hour week

·£60,000 basic + 21% quarterly bonus scheme, based mainly on your performance - total salary £72600

·Lunch and breakfast provided, pension, benefits portal, 25 days holiday, free parking, life cover, medical insurance and permanent health insurance, tuition refund and bring your pet to work.

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