Service Engineer

Company:Sitech Technology Systems Ltd

Number of Openings:1

Worker Type:Permanent

Position Overview:We have an opportunity for a Workshop Technician to provide technical support to customers on operational, maintenance and service aspects of Trimble products within the Heavy Civil Engineering and Construction Industry to ensure customer satisfaction and ultimately ensure revenue through repeat customer purchases or positive referrals to other customers.

Job Description:

SITECH is a distribution network for the most reliable and rugged construction technology systems available to the heavy and highway contractor today. Our construction management professionals organize, lead and manage the people, materials and processes of utilizing Trimble construction technology

SITECH is a distribution network for the most reliable and rugged construction technology systems available to the heavy and highway contractor today. Our construction management professionals organize, lead and manage the people, materials and processes of utilizing Trimble construction technology

The role of the Workshop Technician reports directly to the Service and Operations Manager and is specifically focused on the preparations and calibration of New Equipment. The checking, repair and preparations of Rental Equipment delivery and dispatch, management of day-to-day product service and warranty activity. The role requires a strong technical and electronics ability and knowledge of products within the industry is of significant advantage.
Further to day-to-day activity the role will be required to liaise with customers, sales team and internal stakeholders for technical support, clarification and general business activity relating the role.

Major Job Functions:

• Repairs – Accountable for the overall service performance of quality product repairs through the workshop. Including accurately recording job and asset details, processing through the system and communicating activity to stakeholders. Prepare all new Sales and Hire equipment (Site Positioning Systems and Machine Guidance) and all Trimble SPS and Machine Guidance equipment to a high standard and in a timely manner
• New Equipment Preparation – Accountable for the preparations of New sales items being set to customers. Management of job sheets and maintaining the communications of activity.
• Rental Equipment Returns and Preparation – To ensure products received back from the field are checked, tested and returned to the fleet within 5 days. Ensuring fleet availability and invoicing of customers where damage or incident has incurred.
• Service Spares Inventory – Maintain and record accurate information of parts used for the preparations of products and repairs. Maintain records of items used within the billing sheets and inform the business to ensure replenishment. Safe use and storage of equipment in the warehouse.
• Technical Support & Knowledge– Provide periodical technical support to customers internally and externally with regards to new, existing or repair product. Become a trusted SITECH / Trimble product expert to support the requirements of the business.
• Customer / Team Focus – Develop, Support and Motivate other members of the Workshop team and support the passing of information across the organisation. Support customer requests for repairs and warranty issues to ensure customer satisfaction moving forward. Proactively and diligently works to ensure customer problems are resolved quickly
• Systems – Ensure all SITECH / Trimble Systems and records are maintained, and processes adhered to, ensuring start to end traceability of works are logged and can be invoiced correctly with customer satisfaction of works of maximum importance.
• Training – The role is required to maintain self-learning and development to ensure accreditation in the latest SITECH / Trimble product range which enables works can be carried out on products. Where required further development and Trimble training can and will be provided.
• General Administration – The role requires strong administration skills, paperwork and a requirement to maintain an organised, clean and tidy Workshop and testing area
• General Activity – Due to the nature of activity through SITECH, the role would be expected when required to carryout activity over and above the specific function of the role.
• Customer Facing – The role requires strong customer facing skills including building relationships with customers as the go-to point for quotes on Service and Repairs.

Skill, Education & Experience

• Qualifications in surveying would be preferred.
• Experience in working as a field engineer
• Experience as a site surveyor
• Experience in working within a field technology role
• Proven experience/qualifications within an electronics & technical environment or GPS product
• Champions Safety through all customer and operations activity
• College or vocational qualification in Mechanical, Hydraulics or Electronic or similar engineering
• Demonstrated ability to troubleshoot hydraulic and electrical issues on heavy equipment machines
• Familiarity with construction site operations using heavy equipment machine control systems is desired
• Experience in Arc welding (useful but not essential) • Operation of heavy construction equipment an advantage
• A strong level of IT literacy and Microsoft Office applications such as Outlook, Word and Excel and the ability to research new and existing technical information through the Trimble portfolio.

Knowledge:

• Whilst not essential experience of construction equipment would be preferred.
• Experience of construction equipment technology would be preferred.
• Experience of the ground survey / digital field equipment would be preferred.
• Knowledge of customer satisfaction, metrics and methodologies
• Demonstrated ability to troubleshoot hydraulic and electrical issues on heavy equipment
• Experience of product and customer training preferred.
• Experience of consultative sale would be preferred.
• Familiar with construction site operations using machine control systems is desired
• Operation of heavy construction equipment an advantage
• Understanding of field installation, calibration and service support processes and documentation
• Experience working in a Technology based environment, hands-on learning often forms a vital part in the early stages of your initial training until familiarization with the staple product range (Further and Advanced product training will then be provided when necessary)

Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, short term incentive plan and other flexible benefits.

We are committed to diversity and inclusion at SITECH, to build and sustain a diverse and talented workforce. As an equal opportunity employer, we encourage applications from all qualified individuals.

If this position is of interest to you and you hold the relevant qualifications, then apply today

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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