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Residential Property Manager
3 months ago
Residential Property Manager
Bracknell, Berkshire
Basic of £27-35k
Commission of up to £38k
This is an exciting opportunity for an Executive Property Manager to join this award-winning estate agency at its flag-ship office in Bracknell.
This role will provide the right individual with ample scope to make their mark and impress at a growing brand that is fully committed to staff satisfaction and career development.
The property management department offers a fantastic opportunity for proactive and outgoing administrators to progress their career in a role that rewards excellent customer service, attention to detail, and upselling skills.
Our client is looking for a highly-organised and enthusiastic individual who is willing to learn specialist information to become an expert in their department. If you have a minimum of 2 years’ property management and customer service experience, our client would love to hear from you
Responsibilities will include:
- Providing a designated group of clients with property management services encompassing renewals, repairs, deposits and lettings accounts
- Developing and building strong relationships with key clients
- Liaising/negotiating between landlords and tenants
- Meeting and exceeding both team and individual service standards
- Investigating and resolving queries and problems
- Liaising with third party suppliers to arrange works to be undertaken
- Coaching and developing junior members of the team
- Undertaking weekly review meetings with agreed and designated staff
- Being the first point of escalation to resolve any client care issues.
Personal specification:
- At least 2 years’ experience within property management
- ARLA/NFoPP qualifications – preferred
- Have excellent communication skills over the telephone
- Have accurate administration skills
- Be highly-organised with an acute attention to detail
- Be quick to learn and follow procedures
- First class customer service skills
- Remain calm and positive under pressure.
The company will provide a basic salary of £27,000 to £35,000 dependent on previous experience and qualifications, plus a bonus incentive enabling you to earn up to £38,000.
Fantastic benefits will include quarterly award trips and prizes for top performers and continuous career and personal development opportunities.
