Senior Project Manager

2 weeks ago


Devon, United Kingdom ISL Talent Full time

Senior Project Manager

Location: Devon or London

Salary: up to £75k



As a Senior Project Manager, you will take ownership of delivering our HR Tech SaaS solutions to customers. You’ll manage the end-to-end onboarding process, ensuring seamless platform implementation, troubleshooting issues, and driving customer success. This hands-on role is crucial in ensuring clients experience the full value of our platform, all within a dynamic startup environment.



Responsibilities:


  • Leading multiple SaaS onboarding projects, ensuring timely and successful delivery.
  • Serving as the main point of contact for customers, addressing queries and resolving issues throughout the onboarding process.
  • Creating and executing detailed project plans that align with customer objectives.
  • Coordinating cross-functional teams to resolve integration and feature-related challenges.
  • Monitoring project progress, providing regular updates to stakeholders, and adjusting plans as needed.
  • Continuously refining onboarding processes to improve efficiency and customer satisfaction.



Required experience:


  • Proven experience in managing SaaS implementations for enterprise clients.
  • Strong project management skills, including handling multiple concurrent projects.
  • Experience in customer-facing roles, managing implementation or onboarding processes.
  • Ability to quickly identify and resolve technical or operational issues.
  • Strong communication skills, with the ability to engage internal teams and external clients.
  • High digital literacy, including proficiency in project management tools and data



To be successful working with us you will be “Start-up ready”. You are naturally proactive, have a positive attitude to change; have a continuous improvement mindset, are flexible, always happy to go beyond your brief; enjoy working at pace and comfortable with ambiguity.



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