Facilities Management

2 days ago

Bristol, United Kingdom H M Revenue & Customs Full time

Please click apply to learn more and submit an application based on the instructions.

Submit before 11:55pm Mon 9th Dec 2024

Base Salary is £35,092 + Pension of £10,166 P.A added also

3 days a week of your choosing in our Bristol hub

25 days holiday + more


About our Team


As the FM Regional Delivery Manager you will ensure delivery of an excellent FM service for our customers for both Hard and Soft FM Services, providing a first class building and excellent services, so that our customers can perform at their best.


As part of the Workplace Operations Team, you will oversee the performance of the Hard and Soft FM providers in the high profile Government Hub of 3 Glass Wharf and the Regions Specialist Sites.


Job Description


To ensure delivery of an excellent facilities management service to our customers for both Hard and Soft FM Services in order that customers can perform at their best, enabling the delivery of HMRC business objectives.


  • To support the lead in delivering proactive supplier relationships management to deliver services in line with agreed contract performance levels and customer requirements.
  • Supporting the development/evolution of our customer focused services
  • Oversee performance of the hard and soft FM contractors, ensuring coordinated joined up delivery to our customers.
  • To support the lead to integrate contractor delivery in the Regional Centre and Specialist Sites whilst ensuring robust management of performance on legacy contracts across the estate.
  • Input into the review and report on supplier performance to the Estates Area G7 FM Lead, acting to drive continuous improvement.
  • Supportive leadership and direction of Band Os, whilst ensuring a collaborative and joined up approach with the rest of the onsite Workplace Operations Team and the wider Estates business operation.
  • Take proactive ownership to manage customer complaints through to timely and successful resolution.
  • Ensure provision of high quality and consistent communications with customers and key stakeholders.
  • Support escalations through the contractual process as required, managing and owning escalated issues to resolution where appropriate and ensuring effective risk management is applied.
  • Oversee day to day performance to ensure the successful delivery of services to a changing portfolio of properties across the region.


Person Specification


The role typically requires skills in operations, project management, finance, procurement, and people management. Industry knowledge of regulations and best practices is also important.

We're looking for an experienced facilities leader with a track record in large, complex organisations. Strategically commercial, you'll have robust vendor management experience coupled with technical knowledge around compliance, safety regulations and asset/property management.


With a collaborative, solutions-focused approach, you'll actively tune into business needs and overcome challenges with sound judgement.


National Security Vetting


Once in post, the successful candidate will be required to successfully obtain National Security Vetting clearance at Security Check (SC) level. The offer of permanent employment in this role is conditional upon achieving the required level of vetting clearance.


If not already held, you must be willing to obtain IWIFM Certificate Level 4 or equivalent within 24 months of take up duty.


If you think your skills could help HMRC as we collect over £500 billion for the UK, we'd love to hear from you. Apply today


Essential Criteria

To be successful in this position the post holder must be able to demonstrate significant recent experience including;

  • Recent substantial experience within a facilities management / contract management function.
  • Clear demonstration of FM Skills in both meeting customer needs and managing supplier relationships.
  • Demonstration of strong customer relationship management and customer service ethos.
  • Understanding key performance related schedules within contracts including assurance of KPIs/SLAs.

Desirable Criteria

  • IWIFM Certificate Level 4 or Equivalent

Technical Skills


We'll assess you against these technical skills during the selection process:


  • A question on the Government Property Profession Competency

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