Roger Vivier London

4 months ago

London, United Kingdom Roger Vivier Full time

Mission: Assist the Store Manager in the commercial development of the store, respect for brand image and customer experience within the store.


Main activities:


Develop the store sales turnover:

  • Implement Roger Vivier sales policy within the store
  • Setting of sales objectives and periodic analysis of the results achieved
  • Implementation of the selling ceremony in accordance with the Brand guidelines
  • Highlighting of the store's products in accordance with the brand's visual policy and in collaboration with the visual merchandising department
  • Set up CRM actions in order to develop the customer database
  • Coordinate Trade marketing events
  • Analyze sales reports and customer feedback
  • Propose action plans in order to exceed the set objectives and increase sales turnover
  • Check invoicing and compliance with in the collection procedures
  • Ensure good stock management: control of restocking, participation in the organization of inventories and control of discrepancies, sell-through analysis


Team management :

  • Participate in the organization of the activity of the store: planning, determine collective and individual actions
  • Support and organize communication to store staff: lead daily briefings and other meetings, set and monitor individual goals, identify areas for improvement
  • Participate in the integration of new employees: training in processes and procedures, various trainings, etc.
  • Contribute to the motivation of the sales team: evaluate its employees and ensure the follow-up of development actions


Ensure brand image:

  • Ensure that the store is perfectly displayed while respecting the visual identity of the Brand and the company’s commercial policy
  • Ensure compliance with customer service guidelines: post-sales service management, customer requests, etc
  • Ensure compliance with operating rules and procedures within the store



Profile :


Experience

  • 3/4 years store experience
  • 2 years minimum team management experience

Specific skills

  • Management
  • Luxury sales and hospitality techniques


Aptitudes

  • Result orientation (mastery of different KPIs)
  • Client oriented
  • Organization, responsiveness and adaptability
  • Written and oral communication
  • Knowledge / sensibility of the world of luxury and fashion, and in particular of shoes
  • Fluent English

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