Interim Consultant

1 week ago

West Midlands, United Kingdom The Management Recruitment Group Full time

19674

Interim Consultant – Customer Complaints (Social Housing)

Housing – West Midlands

  • 6 months
  • Hybrid
  • £450.00 Per Day (Inside IR35)


About the client

The Management Recruitment Group is seeking an Interim Consultant – Customer Complaints for a housing association in the West Midlands.


Accountabilities

  • Manage and oversee handling of stage 1 and stage 2 complaints
  • Put in processes and systems to optimise this organisations handling of complaints
  • Help improve customer service to ensure this organisations reputation is maintained
  • Help transform this organisations customer services/complaints team
  • Help turnaround this organisations customer services as well as carry out troubleshooting activities
  • Management of performance and work closely with wider housing team members
  • Management of complaints to prevent maladministration
  • Manage all aspects of complaints to assist with housing inspections


Candidate Requirements

  • Available to start quickly
  • Willing to travel to site minimum 3 days per week
  • Relevant housing qualifications such as CIH or working towards
  • Proven experience leading on stage 1 and 2 customer complaints within a social housing or local authority setting
  • Proven experience leading and managing customer teams
  • Proven experience within transformation, troubleshooting and turnaround

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