Account Manager
3 months ago
To support the Business Managers (Sales) team through proactive management of individual accounts to ensure that account profitability and client satisfaction is maximized.
MAIN DUTIES:
- Proactively manage designated accounts in support of the Business Managers, ensuring client requirements are fully understood and translated into measurable and effective briefs.
- Proactively take responsibility of all client requirements and enquiries
- To oversee and monitor individual client accounts, ensuring they run smoothly and that all problems are dealt with effectively.
- To communicate with designated accounts on a regular basis, liaising with the business manager when appropriate
- To deal with any customer complaints in a timely fashion, ensuring a satisfactory resolution.
- To liaise with internal contacts and suppliers ensuring that all client projects are completed in a timely and cost-effective manner.
- To identify new business and up-selling opportunities.
- To support other members of the team when as and when required.
Essential Experience:
- Relevant experience in an account management role
- Experience/awareness of mailing house operations
- Awareness/knowledge of the mailing industry
- A good working knowledge of Microsoft packages including Outlook, excel file manager etc.
Desirable Experience
- Salesforce Experience
- Experience working in a similar project management role, specifically designing, planning, and managing projects and processes effectively and within set budget and timescales.
- Experience in mail industry with a good working knowledge of DSA products.
Personal attributes:
- Ability to work on own initiative with a desire to succeed/lateral thinking.
- Excellent communication skills, both oral and written
- Excellent attention to detail
- Ability to work within a team environment.
- Ability to prioritise under pressure.
- Flexible attitude and approach
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