Operation Analyst

4 weeks ago

London, United Kingdom Lorien Full time

Operation Analyst (Insurance) up to £32k.


Are you an analyst looking to make a step into a first major career role? Or maybe you're already in insurance and you're looking to expand your career.


We're looking for an analyst with an analytical mind set, someone who's biggest strength is attention to detail organisation to join my clients operations team.


Role

Full Time

Operations Analyst

Paying up to £32k

Hybrid


About the Role:


As an Operational & Technical Analyst – London, you will be part of a team of over 13 people supporting over 100 operational team members and 200 underwriters (writing over $1.5BM GWP) across approximately 30 lines of business.


The role reports into the Operational & Technical Manager.


An Operational & Technical Analyst is responsible for assisting the Operational & Technical Manger with BAU support, process review and audit activities across the London Open Market & Global product underwriting process. They will work with these teams and the broader London Operations team to assist in developing and delivering business and operational strategies.



Key Responsibilities:


BAU Activities:

  • Assist in monitoring all business support new starter information and training packs.
  • Assist other team members in providing regular training sessions to cover key processes within the underwriting support teams.
  • Review existing training material to ensure it is up to date and train a new starter once hired.
  • Inform business support management and underwriting teams of any potential backlogs or build-up of work as required.
  • Keep business support management and underwriting teams up to date with progress against SLAs and KPIs weekly.
  • Assist with quarterly collation and distribution of the operational QBR pack as required.
  • Carry out support activities for the team during requirements gathering, feasibility and operational benefit reviews, documentation creation and UAT testing for change projects affecting the business support teams.
  • Assist with triage, analysis and troubleshooting of issues raised.
  • Work with other team members to design and imbed new operational processes as required.
  • Support transitions of work to improve processes (i.e. Underwriting to Ops, Onshore Ops to Shared Services).
  • Keep abreast of and understand the impact of market processes and initiatives that could impact the business’ operations.



Skills and Experience:


  • Good level of knowledge of systems and processes within the business support team.
  • Relevant insurance experience, preferably within the London/ Lloyd’s Market (Desirable)
  • Excellent analytical and numerical proficiency
  • Excellent written and verbal communication skills - exhibiting diplomacy, good judgement, and discretion at all times.
  • Excellent influencing and presentation skills, with experience in presenting to and advising management.

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