Ecommerce Manager

2 weeks ago

Bath, United Kingdom Tech4 Full time

E-commerce Manager is required by fast growing, highly successful and global organisation.


Purpose of the Role


  • The E-Commerce Manager’s key purpose is to enhance their digital footprint and to drive e-commerce excellence.
  • This dynamic role leads their e-commerce presence, covering all marketplaces and territories, including online sales, stock management, order processing, email marketing, promotional activity and website development.
  • The E-commerce Manager will devise strategies and harness sales-related insights and develop cutting-edge strategies to enhance our e-commerce performance. The primary objective is to propel e-commerce sales growth, focusing on a harmonious blend of product offerings, customer experience, and innovative marketing strategies.
  • Working closely with the Brand and Marketing Manager and Heads of Creative, this role will also need to have a clear understanding of creating and leading process to support company growth and drive innovation and efficiencies.


Main responsibilities


  • Leading the development and growth of E-Commerce sales
  • Overseeing future product for potential online stock and adding it to Sales Orders
  • Create product listings that appeal to their customers, and ensure all listings are optimised correctly for the marketplace they are in
  • Create monthly Sales Orders for website sales and creating fortnightly Sales Orders for Amazon sales
  • Adding all stock onto the website and Amazon, including copy, images and photography, plus creating videos to showcase products
  • Monitoring ATS stock in our warehouse and arranging for it to be transferred to the online sales location
  • Liaising with the warehouse to make sure all orders are shipped and all stock pick requests are completed
  • Monitoring e-commerce selling prices to support all channels
  • Research customer needs and how they respond to adverts, measure and report on campaign performance.
  • Monitor advertising performance, by evaluating online traffic and conversions, use these learnings to measure promotional successes and suggest improvements
  • Make business decisions, in liaison with the CEO, about products, pricing and promotions
  • Work with the Head of Finance to monitor and improve profitability of E-commerce sales
  • Work with technical teams to fix any online marketplace issues
  • Write management reports on sales performance
  • Research competitors and keep up to date with trends in e-commerce and new technologies
  • Research new marketplaces we can expand into, and help to grow our online footprint into new territories
  • Identify, appoint, and manage agencies and freelancers as required to support and grow the business
  • Work with Brand and Marketing Manager on a digital marketing strategy to help grow the business overall


General


  • Budget planning and tracking, reporting updates to CEO and Director of Product
  • Establish and maintain awareness of the retail market, media, marketing landscape, also engage with relevant sales and marketing reports
  • engage with relevant sales and marketing reports.
  • Employee relations issues dealt with in accordance with policies and procedures and in consultation with HR where appropriate.
  • Work as part of the community to create a positive, tolerant and harmonious work environment.
  • Deal with all staff in a helpful, courteous and respectful manner.
  • Actively participate in the giving and receiving of constructive feedback to ensure understanding and open team relationships.


Skills & Experience required


  • 1-2 years experience in technology to automate various eCommerce processes
  • Good understanding and knowledge of E-commerce platforms, such as Shopify
  • Skilled in integrating payment systems and ensuring website security.
  • Understanding of SEO and digital marketing, includes understanding search engine algorithms, leveraging social media platforms, and executing email marketing campaigns.
  • Skilled in collecting, analyzing, and interpreting data to inform business decisions. This includes tracking sales trends, inventory levels, and customer engagement metrics.
  • Excellent project management skills, proactive and able to juggle priorities and meet deadlines
  • Experience in inventory management and forecasting
  • Able to supervise freelancers effectively through clear briefing and delivering constructive feedback.
  • Able to develop and execute business plans, manage budgets, and negotiate with suppliers.
  • Excellent Microsoft Word, Excel, PowerPoint & Outlook skills.
  • Ability to communicate clearly and concisely
  • Highly organised and proactive individual
  • Adaptable and flexible, problem-solver and decision-maker
  • Resourceful and tenacious, with a strategic vision
  • Positive can-do attitude within a fast-changing environment
  • A team player


Excellent training and career development opportunities exist for the right candidate.

Basic salary £40-45,000 + excellent benefits

Based in Bath 2 days per week, remote 3 days per week

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