Shift Supervisor

3 weeks ago

Rugby, United Kingdom CDW UK Full time

About CDW


CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the Globe. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers, with headquarters across the United States, United Kingdom and Canada.


CDW prides itself on “making amazing happen”. Our relationships are fueled by our deep expertise and are grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together.

Job Summary


Responsible for the Day to Day running of the UK configuration team in a cost effective and efficient manner and leading a shift on a Day to Day basis.


Responsible for process management and ensuring the team adhere to all processes provided whilst being efficient and accurate.


To continuously look at development opportunities within the team for succession planning in line with the company’s vision for the future


Key responsibilities


  • Day to day management of the Configuration function, focussing on Administration, accuracy, and Leadership
  • Driving accountability from Team Leaders
  • Working alongside Team Leaders to develop their leadership skills
  • Providing day to day direction to Team Leaders and the wider team to ensure productivity remains high
  • Setting a daily vision for the shift, communicating issues and successes from other shifts and departments
  • Work closely with other Supply Chain Supervisors to promote a one team ethos and shared challenge resolution
  • Driving adherence to the CDW way code of conduct
  • Setting an exemplary example to the wider team
  • Holding the team to account for their professional behaviours
  • Maintaining internal and external service levels
  • Business management including KPI’s, waste reduction, target setting and overtime management
  • Performance, appraisals, disciplinary, recruitment and absence management
  • Liaise with internal and external customers
  • Health and Safety procedures.


Qualifications, Skills & Experience


  • Extensive knowledge of underlying Configuration procedures
  • Very good working knowledge and experience of CDW NDC processes as a whole
  • Stock management skills
  • Excellent Microsoft Office skills
  • Excellent communication skills
  • Collating and presenting Performance KPIs
  • Target setting
  • Overtime management
  • Performance, appraisals, disciplinary, recruitment and absence management
  • Excellent Analytical skills
  • Good knowledge of Health and Safety legislation and working practices
  • Excellent leadership skills and proven to be driven towards excellence


Essential Attributes


  • Excellent communication skills
  • Excellent organisational skills
  • Positive 'can do' attitude
  • Professionalism
  • Honest and hardworking
  • Self-Motivated and proactive
  • Ability to motivate others
  • Ability to listen to ideas
  • Attention to detail
  • Proven record of responsibility and a positive work ethic
  • Good interpersonal skills – ability to liaise with personnel at all levels and adapt style accordingly.
  • Capable of multi tasking, efficiently managing time and resources
  • Ability to work to challenging deadlines with a positive approach
  • Fully supporting and selling ideas to co-workers
  • Identifying issues and working with coworkers to overcome them
  • Ability to multitask and demonstrate efficient time and resource management.
  • Have a desire for continuous development and self-improvement as well as the team and Department.
  • A receptive, approachable individual who can provide and receive feedback in an effective, impartial manner.


More about CDW and your career with us:


At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes whom you will learn and forge strong relationships with. Bring your best true self — and your best ideas — to CDW. Because diverse perspectives bring forth better problem solving — and better solutions for our customers in a rapidly evolving technology landscape.


CDW is an equal opportunity employer committed to maintaining a policy of non-discrimination towards all coworkers and applicants for employment in all aspects of employment. CDW does not discriminate against any applicant because of age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion/belief, sex, sexual orientation, veteran status, or any other basis that is prohibited by local employment law, including those protected by the UK Equality Act 2010.

We encourage candidates from all walks of life to apply and join us in our mission of cultivating a culture of belonging, diversity and inclusion for better collaboration, innovation, and business results.


Together, we strive to create a workplace where everyone feels like they belong and is empowered to bring their full energy, capabilities and authenticity for coworker and business benefits. Will you be a part of it?


What we offer:


Life Assurance

Competitive Contributory Pension

Private Medical Insurance

Enhanced Maternity Pay

25 days holiday + bank holidays

Option to buy additional holiday

Dental Insurance

Season Ticket Loan + additional perks

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