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DevOps Engineer

2 months ago

Swindon, United Kingdom Nationwide Building Society Full time

At Nationwide we openly put our 15 million members at the centre of every decision we make as a business. Every role, no matter what it’s doing, is member focused.


Nationwide is leveraging the power of Cloud, DevOps and Agile to bring teams together and create compelling Digital experiences for members of today and tomorrow. At the same time, we’re investing in our branches and contact centres to create the best blend of human and digital service. Building high performing teams plays a huge part in this transformation, which is why we need a skilled DevOps Specialist for our Customer Servicing Application Portfolio Management value stream.


We are currently looking for a experienced DevOps Engineer to join the team who has minimum 3 years of experience.


This role can be based in either of the following offices, with 2 days per week required on site in an office of your choice:


  • Swindon
  • London
  • Bournemouth
  • Northampton


We have an ambitious Strategy to transform our technology to support our members; the ‘Customer Servicing’ domain is at the heart of this focus. Our ‘Customer Servicing’ domain drives the systems used by our front-line colleagues to support our members. Our focus is across four core areas:


• Single Colleague Portal (SAMM): Consolidation of existing applications into a single application to serve and manage members.

• Member Contact Platform: We have begun the first stage of our journey modernising our contact centre through the adoption of a AWS cloud native platform.

• Workflow and automation: We are driving an agenda to further increase ‘straight through processing’ alongside reducing the burden of manual handling undertaken by our colleagues.

• Conversational Banking: Giving our Members more choice on how they communicate with us by offering chatbots and virtual assistants as a way to start a contact.


You will be responsible for maintaining and enhancing the DevOps pipelines that underpin our Customer Servicing applications, ensuring a consistent approach using agreed tooling across our core platforms. You will develop good working relationships with our lead engineers for each platform and your peer engineers in our other technology domains.


You will develop a deep understanding of existing services and applications, and how they are being transformed across the Society. You will be required to shape future DevOps solutions, seek out new opportunities for automation and minimise the technical debt.


This is a fantastic opportunity to join at team at a time of real change, where you will be at the heart of driving the DevOps agenda, and able to make a real impact. The successful candidate will have a broad range of experience of ‘on-premise’ Windows estates, along with experience of driving modernisation agendas to adopt and exploit cloud native technology in a regulated environment.


Your success isn’t based on how long you spend at your desk. You’ll have contracted hours, but we’re always happy to support flexible working wherever we can. That might mean working from home or different Nationwide offices or agreeing a working pattern to help you balance work and life. We will always strive to find a way that works for everyone.

Internal only: Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

External only: If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.


What you’ll be doing


Joining the Customer Servicing Domain, you will work across our core platforms championing our use of DevOps and supporting the Engineers working in development teams.

You'll be responsible for the optimisation of our DevOps pipelines and tooling and work closely with lead engineers to create and deliver the right automation strategies for the future.

You will help remove blockers for the team, helping them to increase maturity in agile and DevOps approaches to improve flow and quality. In the regulated environment that we work within, you will be responsible for ensuring that all CTO guard rails are adhered to, enabling traceability and evidence for the direction taken.


About you

We need somebody with:


• Expert skills in DevOps processes, techniques, and modern toolsets

• Hands on experience in Microsoft Azure and/or AWS

• Knowledge of PaaS, Serverless, IaaS inc. VMs, Containers, Storage, Security Configuration

• Hands on experience using at least one modern programming language: C#/.NET, Python, etc. and scripting languages such as PowerShell or Bash

• Experience of automating the creation and maintenance of complex cloud infrastructure using Automation and Configuration Management tools such as Terraform

• The ability to understand complex problems, providing root cause analysis, and identifying options for resolution.


Ideally, you also have:


• Microsoft or AWS Certified

• Knowledge of Financial services and Colleague facing solutions

• Knowledge of existing on prem Customer Servicing applications such as Portrait, TracSmart and SAMM would be desirable

• Knowledge or interest in Site Reliability Engineering (SRE) principles

• Experience of the following is desirable: AWS Connect or MS Power Apps

• Experienced in an application of security engineering principles (DevSecOps)



We’re also interested in who you are as a person. Why? Because our membership is made up of so many different kinds of people, so we want our employees to be just as diverse. We’d love to hear about:


  • Your values, and what makes you who you are
  • How you’d make a difference to our members in this role