Service Technician

2 weeks ago


Gateshead, United Kingdom Reed Full time

Service Technician


  • Annual Salary: £35,000
  • Location: Gateshead (local and international travel as required)
  • Job Type: Full-time


Join our client’s Operations team as a Service Technician, where you will play a crucial role in providing technical support and continuous improvement opportunities to their key transport clients. This position involves direct client interaction and on-site responsibilities, making it ideal for proactive problem-solvers with strong technical knowledge in electrical or electronic disciplines.


Day-to-day of the role:

  • Act as the primary point of contact for clients regarding technical and reliability queries, managing information flow and issue resolution through the JIRA helpdesk.
  • Attend internal and customer reviews, either remotely or face-to-face, and make on-site visits to depots for unplanned events, sometimes at short notice.
  • Analyse RMA data and field performance to proactively identify trends affecting performance and reliability.
  • Support engineering change requests promptly to ensure continuous product support in the field.
  • Provide hands-on technical support, diagnosing and troubleshooting system, hardware, and software issues.
  • Assist in the production repair process to meet delivery targets when not engaged in field service tasks.
  • Collaborate with various organisational functions to resolve problems and contribute to operational improvements in line with company values.


Required Skills & Qualifications:

  • Strong technical knowledge of systems, test regimes, and common failure modes related to the transport sector.
  • Experience in on-depot support and familiarity with HSE/RSSB protocols.
  • Electrical/electronic qualification is beneficial but not mandatory; relevant experience is highly valued.
  • Excellent communication skills, capable of discussing technical issues effectively with clients.
  • Ability to work independently and as part of a team, with a proactive and problem-solving approach.
  • Knowledge of problem-solving techniques and data analysis tools is desirable.


Benefits:

  • Opportunity to work in a dynamic field role with significant client interaction.
  • Exposure to both local and international operational environments.
  • Continuous professional development and learning opportunities.


To apply for the Service Technician position, please submit your CV detailing your relevant experience and why you are interested in this role.


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