Senior Economic Crime Learning

3 days ago

Eastern England, United Kingdom Nationwide Building Society Full time

Nationwide Building Society is a forward-thinking and innovative organisation dedicated to fostering growth and development within our colleagues. We are seeking a highly skilled and experienced Senior Economic Crime Learning and Development Manager with a strong background in Learning & Development and knowledge of Economic Crime activities. The role will sit within our 1st line of defence Economic Crime Strategy function.


We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.


For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, London or Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.


What you'll be doing

  • Lead the deployment of design & delivery of comprehensive Economic Crime training programs across the society that align with organisational goals and meet agreed quality standards.
  • Leadership and development of own team, c.5/6 training consultants providing oversight, guidance, coaching, and mentoring.
  • Ensuring that training is designed and delivered in accordance with Nationwide’s policy & frameworks.
  • Managing the workload pipeline & prioritisation, collaborating with department heads to identify training needs and develop tailored solutions.
  • Liaising with Compliance, Policy, Legal, Strategy, Change and 2nd line colleagues to ensure due observance of relevant/appropriate regulation and or Policy standards.
  • Oversight of the full training lifecycle, from needs assessment to evaluation and feedback. Monitor and evaluate training effectiveness, adjusting as necessary to ensure continuous improvement and successful business outcomes.
  • Fostering a positive and inclusive learning environment that encourages professional growth, building and maintaining strong relationships with internal and external stakeholder groups.
  • Staying up to date with industry trends and best practices in learning and development.
  • Working collaboratively with the SLT and more widely across the society to promote and maintain focus on Economic Crime matters.
  • Supporting regulatory requirements and managing risks associated with the capability of employees.


About you

As a minimum requirement you'll have:

  • Proven experience as an Economic Crime Training Lead / Senior Manager / Head of
  • Proven leadership and management skills with experience of remote management to enable effective performance of team members to ensure training provision meets business needs
  • A background in Financial Services
  • Strong knowledge and awareness of Economic Crime risks
  • In-depth understanding of the full training lifecycle, tools, techniques, and best practices in adult learning
  • Excellent communication and interpersonal skills, with the ability to inspire and motivate others
  • A confident and proactive approach to problem-solving and decision-making in a highly pressured environment
  • The ability to work collaboratively with various stakeholders at both operational and at senior levels and able to adapt to changing needs/priorities
  • A good understanding of a range of blending learning methodologies and the vision to utilise current and future technologies to develop innovative learning solutions which build service excellence capabilities to optimise customer service outcomes
  • Relevant qualifications in Learning and Development, or Economic Crime within a Financial Services landscape
  • The willingness to travel to different Nationwide locations as required

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

  • Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
  • Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
  • Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.


The extras you'll get

There are all sorts of employee benefits available at Nationwide, including:

  • A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
  • Up to 2 days of paid volunteering a year
  • Life assurance worth 8x your salary
  • A great selection of additional benefits through our salary sacrifice scheme
  • Wellhub – Access to a range of free and paid options for health and wellness
  • Access to an annual performance related bonus
  • Access to training to help you develop and progress your career
  • 30 days holiday, pro rata
  • Individual healthcare cover

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