Content and Configuration Owner

19 hours ago

Eastern England, United Kingdom HBSUK Full time

Content and Connfiguration Owner - Product Team 1 year Post Graduate Experience in any field


A fantastic opportunity exists within the Product Team at HBSUK for a Content and Configuration Owner. The role involves collaborating with stakeholders to review and update content on the Virtual Lucy platform, such as letters, questionnaires, emails, etc. You would own the end-to-end process for content updates and configuration on the platform. No technical skills are required but would benefit from having healthcare knowledge and the role would suit someone super organised and process-orientated.


One of our core values is ‘people first’, we invest in you for the long term, to ensure you reach your full potential. You’ll have the opportunity to own your career and work on industry-leading projects, finding solutions to real challenges that make a difference to people’ lives. You’re encouraged to have a growth mindset. If you’re determined to make a difference, voraciously curious and brimming with an entrepreneurial spirit you’ll fit in perfectly at HBSUK.


You will thrive in an environment of accountability, freedom of thought and rapid growth. Every day will be different, and together we will strive for excellence – always supporting each other to go the extra mile, never forgetting our mission.


Our Core Values:


E Excellence


We aspire to be the best at what we do and to lead by example. We set high personal and company standards, and then consistently try to exceed them. We support each other and put quality as a top priority.


At HBSUK we don’t settle for anything less than excellence.


P Patient Focus


Patient care is at the heart of all we do and is central to our decisions. We are always committed to excellence for our patients and achieve it through innovation and endeavour. Shared decisions, for me, about me are made between clinicians and patients.


At HBSUK the patient always matters most.


I Integrity


We value our staff and our clients. We listen to their views and respect them. We don’t prescribe what others should do but we do expect everyone to deliver and uphold our standards.​


At HBSUK we care about what we do and can be trusted to deliver.


C Collaboration


We are generous with our time, our attention and our ideas, giving in a positive spirit to help each other stretch, grow and take risks. We work tirelessly to create an equitable place where no person is disadvantaged based on race or gender.​

At HBSUK we work together and support each other.


About Us


HBSUK have developed a market leading Health technology – Virtual Lucy is our expert triage application designed to support patients through their assessment and treatment.


Virtual Lucy combines our extensive clinical network with modern technology to ensure that patients get the best out of their journey to recovery. We design streamline patient- centric pathways that are evidence-based and effective. The patients journey starts with self-referral via our digital triage expert followed by an online appointment booking with the correct specialist from our extensive network of clinicians.



Responsibilities


  • Content & Configuration Strategy: Execute a content and configuration strategy tailored specifically for product and service delivery to ensure high standards of quality of control of content.


  • Content Creation and Curation: Oversee the creation, review, and curation of product and service delivery-related content, including platform content, questionnaires, FAQs, product tours and educational materials, ensuring accuracy, clarity, and usability.


  • Content Performance Analysis: Monitor and analyze the performance of product-related content, gathering insights on user engagement, satisfaction, and usage patterns to optimize content strategies and product configurations.


  • Content Lifecycle Management: Manage the lifecycle of product-related content, from initial creation through updates and revisions to eventual retirement or replacement, ensuring relevance and accuracy throughout.


  • Content Compliance: Ensure that all product-related content complies with regulatory requirements and industry standards, particularly regarding patient privacy, data security, and healthcare regulations.


  • Configuration Management: Manage the configuration of health technology systems for all medical-related content, and coordinated with operations for service configuration requirements.


  • Configuration Customization: Oversee the customization of software configurations to meet the specific needs of healthcare providers and end-users, optimizing product functionality and usability for service delivery.


  • Quality Assurance: Implement rigorous testing and validation processes to ensure the quality and integrity of product configurations, identifying and addressing any issues or discrepancies that may impact service delivery.


  • Issue Resolution and Support: Investigate and resolve configuration-related issues promptly, providing technical support and guidance to end-users to ensure smooth product and service delivery.


  • Training and Education: Develop and deliver training materials and educational resources to support end-users and stakeholders in effectively utilizing product features and configurations for service delivery.


Requirements


Essential


Education


  • Educated to Degree level or equivalent experience.


Experience


  • Healthcare experience
  • Excellent written communication skills
  • Stakeholder management
  • Process management experience


Our Committment to you


We are committed to building a diverse team of HBSUK who are smart, nice, and get things done where everyone at HBSUK is empowered to bring their authentic self to their work. We are all responsible for stewarding a high-performance culture in which all HBSUK employee's belong and thrive. We are proud to be an equal opportunity employer and welcome applications from people of all backgrounds and experiences.


If this opportunity is something which appeals to you, get in touch today, so we can ensure you have the best experience throughout your search.

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