Customer Service Representative

2 weeks ago


Isleworth, United Kingdom DiverseJobsMatter Full time

The role: Customer Experience Representative

Are you passionate about delivering world-class customer service? Do you thrive in a dynamic, fast-paced environment? We are seeking outstanding individuals to join our team as Customer Experience Representatives at our flagship Terminal 5 and Terminal 3 at London Heathrow Airport.

As the face of the company, you'll play a crucial role in crafting unforgettable experiences for our passengers, ensuring their journey with us is smooth, enjoyable, and truly reflective of our dedication to perfection.

Please note that we reserve the right to close this advert early due to the number of applications received.

What You'll Do

  • Greet and offer personalised service to all our and codeshare customers, ensuring a welcoming and seamless experience throughout their airport journey.
  • Assist passengers with check-in, boarding, connecting and arrival processes.
  • Address customer queries and concerns efficiently, always aspiring to go above and beyond to provide outstanding service.
  • Support our premium customers with tailored, high-end service
  • Facilitate safe, secure, and punctual departures
  • Identify and maximise revenue opportunities through ancillary services
  • Collaborate with team members to ensure seamless operations and customer satisfaction
  • Adapt quickly to changing situations, always maintaining a positive and proactive demeanour

What You'll Bring to us

  • A passion for hospitality and an enthusiasm for creating exceptional customer experiences
  • Strong communication skills and the ability to engage confidently with a diverse range of customers
  • Maintain composure and adaptability, even in difficult or fast-paced situations.
  • Flexibility to work shifts covering 24/7 operations, including weekends and bank holidays
  • Pride in your personal appearance and a dedication to upholding our high standards
  • Proficiency in using computer systems and applications
  • A proactive approach to problem-solving and decision-making
  • Able to work optimally both independently and as part of a team

Your Experience

  • 12 months experience in a hospitality or customer service role is desirable
  • Proficiency in spoken and written English (additional languages are a bonus)
  • Aged 18 or over at the time of application, with the unrestricted right to live and work in the UK
  • Ability to acquire and retain an airside pass



  • Isleworth, Greater London, United Kingdom Tesco Partners Full time

    We are seeking a Customer Service Representative to join our team at Tesco Partners. As a key member of our retail team, you will be responsible for providing excellent customer service and ensuring that every shopper has a positive experience in our store.The ideal candidate will have strong communication skills, a passion for delivering exceptional...


  • Isleworth, United Kingdom DiverseJobsMatter Full time

    Are you bilingual in English and Spanish and passionate about delivering world-class customer service? Do you thrive in a dynamic, fast paced environment? We are looking for outstanding individuals fluent in English and Spanish to join our team as Customer Experience Representatives at our flagship Terminal 5 and Terminal 3 within London Heathrow Airport.As...


  • Isleworth, United Kingdom Parker Car Service Full time

    Established in 1989, Parker Car Service has evolved into the market leader for providing private hire services to over half a million customers within and outside of London. Voted Best Private Hire Company in the UK in 2017, we are always striving to be better and keep up the already high standard expected. **We are currently looking for someone flexible...


  • Isleworth, Greater London, United Kingdom Tesco Partners Full time

    About the RoleWe are seeking a skilled and dedicated Customer Care Colleague to join our team at Tesco Partners. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring that our customers have a positive shopping experience.As a Customer Care Colleague, you will be responsible for providing...


  • Isleworth, Greater London, United Kingdom DiverseJobsMatter Full time

    About the RoleAt DiverseJobsMatter, we're seeking a highly skilled Customer Service Representative to join our team at London Heathrow Airport. As the face of our company, you'll play a crucial role in delivering exceptional customer experiences for our diverse passenger base.We're looking for individuals fluent in English and Spanish who can provide warm...


  • Isleworth, United Kingdom Parker Car Service Full time

    Established in 1989, Parker Car Service has evolved into the market leader for providing private hire services to over half a million customers within and outside of London. Voted Best Private Hire Company in the UK in 2017, we are always striving to be better and keep up the already high standard expected. **We are currently looking for someone for night...


  • Isleworth, Greater London, United Kingdom DiverseJobsMatter Full time

    The Role:We are seeking an exceptional Customer Service Representative to join our team at London Heathrow Airport.This is a fantastic opportunity for someone who is passionate about delivering world-class customer service and creating unforgettable experiences for passengers.As the face of DiverseJobsMatter, you'll play a crucial role in ensuring that every...


  • Isleworth, Greater London, United Kingdom Citron Talent Acquisition Team Full time

    Our company, Citron Talent Acquisition Team, is seeking a skilled Customer Service Delivery Expert to join our Service Team. This role involves driving to client sites to provide top-notch delivery and collection services.Job Overview:As a key member of our team, you will represent our company and provide outstanding customer service to all clients.You will...


  • Isleworth, Greater London, United Kingdom Staffline Operations Full time

    Grow Your Career as a Business Development RepresentativeWe are seeking a talented and results-driven Business Development Representative to join our team in Isleworth, London. As a key member of our account management team, you will be responsible for building and maintaining strong relationships with customers, identifying new business opportunities, and...


  • Isleworth, United Kingdom Currie Motors Full time

    Customer Advisor - Currie Easy Self Storage - Isleworth £24,835.00 per annum Due to business growth we have an exciting opportunity for a Customer Advisor within our self storage branch in Isleworth Your role will be pivotal in ensuring company profitability through the provision of continuous sales activities, excellent customer service and a high level...


  • Isleworth, United Kingdom Bunzl Greenham Full time

    Customer Service Executive Location: Isleworth Working Schedule: Monday - Friday 37.5 hours **Salary**: £26338 + Bonus Bunzl Greenham is a UK leading Safety and Workplace supplier, part of Bunzl plc, a global FTSE 100 company. With 22 Service Centres across the country, we are leaders in delivering trusted safety equipment, cleaning and hygiene products...


  • Isleworth, United Kingdom Bunzl Greenham Full time

    National Sales Customer Experience Advisor Location: Isleworth Working Schedule: Monday - Friday 37.5hours **Salary**: £26,000 + Bonus Bunzl Greenham is a UK leading Safety and Workplace supplier, part of Bunzl plc, a global FTSE 100 company. With 22 Service Centres across the country, the company are leaders in delivering trusted safety equipment,...


  • Isleworth, Greater London, United Kingdom Citron Talent Acquisition Team Full time

    Citron Talent Acquisition TeamWe are seeking a skilled Hygiene Services Driver to join our team in the UK.This role involves driving to client sites to provide exceptional delivery and collection services for sanitary disposal units, washroom products, and other items.Key Responsibilities:Carry out services and exchanges of Citron Hygiene products while on...


  • Isleworth, United Kingdom Sweetpea & Willow Full time

    We are **Sweetpea & Willow**, the Award Winning force behind beautiful homes and interiors worldwide. We’re on a constant mission to help people #lovethewayyoulive. We are the little black book of interiors. Due to our continued growth, we are looking to expand our Customer Service team to maintain a high level of service to all our customers. Therefore,...


  • Isleworth, United Kingdom Euro Car Parts Full time

    **Euro Car Parts: Customer Service Supervisor - Isleworth** **_ Competitive Salary plus Bonus _** **A day in the life of a Customer Service Supervisor** The day starts by arriving at branch for 8am.A morning meeting will then be held to discuss current promotions and special offers, talk about innovative ideas to increase sales and highlight any issues...


  • Isleworth, United Kingdom CEVA Logistics Full time

    YOUR ROLEOur Bollore team based in London Heathrow are looking for an Airfreight Customer Service Coordinator to join their air operation. This role will provide outstanding levels of customer care, proactively expedite and monitor movements in order to meet and exceed our clients expectations.This is a Monday – Friday role.WHAT ARE YOU GOING TO DO?Price,...


  • Isleworth, Greater London, United Kingdom Citron Talent Acquisition Team Full time

    We are looking for a highly motivated individual to fill the position of Service Team Driver. As a driver, you will be responsible for delivering and collecting products from client sites.Responsibilities:Drive to client sites to provide best-in-class delivery and collection services.Carry out services and exchanges of Citron Hygiene products while on...


  • Isleworth, Greater London, United Kingdom Sainsbury's Supermarkets Ltd Full time

    Benefits PackageWe offer a competitive salary, estimated at £31,650 per annum, plus a range of benefits, including a 10% discount on shopping at Sainsbury's after four weeks, free food and hot drinks, generous holiday entitlement, and a pension scheme with employer matching contributions up to 7%. Additionally, you will receive wellbeing support, access to...


  • Isleworth, United Kingdom Candy Paradise Full time

    **About Us**: Candy Paradise is part of a dynamic and rapidly growing distribution company based in Brentford, London, specialising in providing high-quality confectionery and carrier bags to businesses across various industries. As the owners of the confectionery brand Candy Paradise, we are committed to delivering excellence in every aspect of our...


  • Isleworth, United Kingdom Bunzl Greenham Full time

    National Sales Customer Experience Advisor Location: Isleworth Working Schedule: Monday - Friday 37.5hours **Salary**: £26,000 + Bonus Bunzl Greenham is a UK leading Safety and Workplace supplier, part of Bunzl plc, a global FTSE 100 company. With 22 Service Centres across the country, the company are leaders in delivering trusted safety equipment,...