General Manager

3 weeks ago

London, United Kingdom Membership Bespoke Full time

General Manager – Membership

Trade Association

2 Days Office Central London, 3 Days Home

Basic Salary £70,000 plus benefits 28 days holiday plus Bank Holiday, 10% of salary contributed towards pension fund, Employee Assistance Programme Package.

Permanent, Full Time


Our client an established and highly reputable trade association who has over 1,800 member companies is looking for a General Manager – Membership.

The Role of General Manager – Membership

We are looking for a full-time, experienced and highly motivated General Manager to provide strategic and operational direction to our membership department. This role will be responsible for the oversight of the department’s primary functions of membership administration, invoicing, engagement and service as well as lending a hand within the day-to-day operations if needed.

The General Manager will provide expertise and support to the Senior Manager and the membership team, ensuring a provision of the highest levels of applicant and member service during what is for us a period of continuous and rapid growth.

This role will be at the forefront in further developing the capabilities of our membership department including the emerging requirements of due diligence, automated invoicing and customer service. The General Manager will work as part of the management team, reporting directly to the Executive Director.

Membership development plan

Continuous improvement and projects

Operational matters

Due diligence

Direction, oversight and reporting


Person Specification


Proven experience in a similar role involving the development, oversight and management of a membership team, body or equivalent ideally within a similar industry and/or in sustainability

Demonstrable track record of developing and managing a membership department during sustained periods of membership growth

In-depth knowledge of membership and due diligence requirements

Experience of successful multi-stakeholder management and project management

Bachelor’s degree or equivalent in a relevant field (desirable)

Experience in the identification and provision of solutions to fill gaps in membership processes


To apply to this role please send your CV

Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.

Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.

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