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Problem Management Specialist

4 months ago

Gaydon, United Kingdom Tata Technologies Full time

At Tata Technologies we make product development dreams a reality by designing, engineering and validating the products of tomorrow for the world’s leading manufacturers.

Due to our continued growth we are now recruiting for a Problem Management Specialist to be based at our customer site in Gaydon.




Job Purpose

We are seeking a proactive and analytical Problem Management Specialist to join our team. The candidate will be responsible for identifying, analysing, and resolving recurring incidents and problems to prevent future occurrences. The candidate will work closely with various teams to investigate root causes, implement permanent corrective actions, collaborating with various stakeholder groups to implement preventive measures and drive continuous improvement initiatives.


The customer team is responsible for the production operations of the PLM toolset predominantly the 3DExperience and is adapting the Agile methodology for its operations. In this role the person will be joining one of our teams and will be working closely with other teammates and customer stakeholders.




Key Accountabilities

  • Investigate and analyse incidents and problems to identify root causes.
  • Drive the resolutions across various stakeholder groups to prevent recurring incidents.
  • Collaborate with cross-functional teams to prioritize and resolve problems.
  • Document problem resolution processes and best practices.
  • Monitor and report on the effectiveness of problem management activities.
  • Identify trends and patterns to anticipate and prevent future incidents.
  • Participate in incident reviews and post-incident analysis meetings.
  • Drive continuous improvement initiatives to enhance the problem management process.
  • Provide guidance and support to other team members on problem management practices.
  • Participate in scrum ceremonies e.g. Sprint planning, review, retrospective, stand-up



Knowledge / Experience


Essential:


  • Relevant experience in Problem Management.
  • Proven experience in problem management/incident management.
  • Strong analytical and problem-solving skills.
  • Experience with IT service management (ITSM) tools such as ServiceNow, Remedy, or Jira.
  • Excellent communication and interpersonal skills with focus on achieving enhanced user experience.
  • Ability to work collaboratively in a cross-functional team environment.
  • Knowledge of ITIL framework and best practices.
  • Strong oral and written communication skills with demonstrable experience communicating cross-functionally with end users and product owners in formal and informal settings.
  • Ability to use Microsoft Office 365 products and Microsoft Teams


Desirable:


  • Certification in ITIL Foundation or relevant field.
  • Experience with data analysis and reporting tools.
  • Knowledge of industry standards and regulations related to problem management.
  • Domain /Tool Knowledge Familiarity with Jira and Confluence.
  • Familiarity with working in an Agile framework (e.g., Scrum, LESS, SAFe).
  • Exposure to Agile concepts and scaled agile approach.
  • Experience in Automotive/Aerospace/Manufacturing industries.




If you are passionate about bringing innovation to the projects you work on and want to join a global company, then this is the place for you.




Tata Technologies: Engineering a better world.