Shop Manager for Made-To-Measure

3 weeks ago

London, United Kingdom Harris and Zei Full time

Harris and Zei


Location: 10-12 Ratcliffe Cross Street


Position: Shop Manager for Made-to-Measure department


Employment Type: Full-time


About Us


Harris and Zei is a luxury tailoring brand specialising in made-to-measure suits and garments across multiple locations. We pride ourselves on offering high-quality, custom-tailored clothing with exceptional customer service. Our attention to detail and commitment to craftsmanship have made us a leader in the tailoring industry.


We are currently seeking an experienced and passionate Shop Manager for our Made-to-Measure department, to lead our team and ensure the delivery of outstanding customer experiences and be part of our growth.


Key Responsibilities


Customer Experience


  • Ensure the highest levels of customer satisfaction by delivering a personalised and professional made-to-measure service.
  • Provide expert advice on fabric selections, garment styles, and tailoring options to meet the customer’s specific needs.
  • Actively engage with clients to understand their requirements and guide them through the entire fitting and tailoring process.


Sales And Business Development


  • Drive sales through strong client relationships and ensuring an exceptional in-store experience.
  • Achieve and exceed sales targets by identifying and capitalizing on new business opportunities.
  • Develop and maintain a loyal client base by providing high-quality service and building long-term customer relationships.


Operations Management


  • Oversee the day-to-day operations of the store, ensuring smooth functioning and efficiency.
  • Coordinate fittings and alterations with in-house or external tailors to ensure timely delivery of garments.
  • Monitor inventory levels and liaise with suppliers to ensure adequate stock of fabrics and accessories.
  • Ensure that all customer orders are processed accurately and delivered within agreed timelines.


Team Leadership


  • Lead, mentor, and motivate the sales team to achieve individual and store-wide performance goals.
  • Conduct regular training for staff to ensure product knowledge and customer service excellence.
  • Set and monitor performance metrics for the team, providing feedback and support as needed.


Visual Merchandising


  • Maintain the store’s visual appeal by ensuring that displays and merchandising are in line with brand standards.
  • Coordinate special promotions or events to drive foot traffic and increase sales.


Financial Management


  • Prepare regular sales reports, track key performance indicators (KPIs), and manage the store’s budget.
  • Implement cost control measures and ensure profitability by managing resources efficiently.


Skills & Qualifications


Experience: Minimum of 3-5 years in retail management, preferably in luxury fashion, tailoring, or made-to-measure services.


Leadership: Proven ability to lead, manage, and motivate a team to achieve sales targets and deliver excellent customer service.


  • Customer Service: Strong interpersonal and communication skills with the ability to provide high-end, tailored customer experience.
  • Tailoring Knowledge: Comprehensive understanding of made-to-measure services, fabrics, garment construction, and alterations.
  • Sales: Results-driven with a track record of meeting and exceeding sales targets in a luxury retail environment.
  • Organizational Skills: Ability to manage multiple tasks and ensure smooth store operations, from inventory management to customer fittings.
  • Problem-Solving:Capable of handling customer inquiries, issues, or complaints professionally and efficiently.


What We Offer


  • Competitive salary with performance-based bonuses.
  • Opportunity to work with a luxury brand and high-end clientele.
  • Ongoing training and professional development opportunities.
  • Employee discounts on made-to-measure garments and accessories.

How To Apply


Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience.


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