Network Manager

2 months ago

St Judes, United Kingdom Teleperformance Full time

Job Title: Network Manager

Location: UK + SA

Reporting to: Head of Infrastructure

Overview:

Reporting to the Head of Infrastructure you will be responsible for the day-to-day management and overall strategic goal setting of the enterprise network topology that encompasses Teleperformance Call and Data Centre network fabric, and associated Engineering teams. The role is of a hybrid nature and will require hands-on activities whilst maintaining oversight, control, and guidance. You will be responsible for delivering operational excellence and robust uptime performance to meet the needs of the business and its associated customer base, along with ensuring the geographical region of UK+SA are optimally configured and safeguarded against the cyber threat landscape and align to Teleperformance’s global security standards and best practices. The role will also ensure the operational adherence, and certification where applicable, to such standards as PCI-DSS, ISO27001 and Cyber Essentials Plus, and will drive change through innovation and best practices, whilst maintaining a commercial awareness to overall cost management and spend control.

Duties and Responsibilities:

  • Implement, configure, analyse, and support the company's internal and external IP transit network which includes the local area network (LAN) and wide area network (WAN) and ensure it is fit for purpose, stable, secure, and positioned for growth.
  • Manage a team of network engineers spread over UK , South Africa and India (offshore CoE resource), providing leadership, mentoring and performance management as required.
  • Maintain security policies and protocols, to ensure the safety and integrity of company data, assets and general cyber landscape; this involves working with the EMEA Teleperformance security teams and procedures.
  • Work with wider EMEA teams to develop standards and consistent ways of working and ensure integration of off-shore teams (Indian GBS) into core operating model.
  • Manage firewalls and other network security devices to prevent unauthorized access to the company's network and align with vendor best practice and associated advisories.
  • Maintenance of corporate network assets including routers, switches and WiFi elements ensuring they are maintained to a high standard.
  • Ensure optimal running of the WAN backbone across all regions within scope, and that configuration is resilient and can carry real-time traffic such as voice, video and critical applications.
  • Participate with the design and operational network management of the EMEA Cloud Compute zones, namely Azure and AWS.
  • Consult with Solution Architecture team for business roadmap and strategic initiatives. Contribute to the bid management process by providing technical information, guidance and pricing of the network infrastructure along with participating in client engagements where appropriate.
  • Monitor network performance, capacity, connectivity and compliance requirements.
  • Identify and troubleshoot any issues that arise ensuring a robust and efficient network environment exists delivering high quality traffic delivery.
  • Ensure compliance to Cyber Essentials Plus standards, ISO2701, PCI-DSS and another other internal or external certifications requirements in terms of network elements and overall network resource pool.
  • Work with the Head of Infrastructure to identify, recommend and implement new technologies that can improve the efficiency and effectiveness of Teleperformance’s network infrastructure.
  • Work with the appropriate teams to conduct internal and external vulnerability and penetration tests to identify any network security risks and address issues as required.
  • Assist in conducting internal and external audits, remediating findings where appropriate.
  • Develop, implement, and support the testing of IT disaster recovery and business continuity plans to ensure that Teleperformance UK + SA can continue to operate in the event of an outage or other disruption.
  • Manage relationships with vendors and service providers to ensure that all network-related contracts are fulfilled, and service level agreements are met.
  • Provide technical support to staff and other stakeholders as needed.
  • Maintain documentation of network architecture, procedures, and protocols to ensure that all stakeholders have access to up-to-date information about the network infrastructure.
  • Ensure all network elements are in life and in a supported status.
  • Manage a 24 x 7 On Call Support rotation.
  • Manage network-related projects, ensuring they are delivered on time and within budget.
  • Stay abreast of the latest technologies and trends in network engineering and security, implementing best practices to maintain a competitive edge. Find and leverage Adapt automation as much as we can.
  • Lead, maintain and enhance monitoring tools and leverage self-service and healing options with dashboard circulated to relevant wider parties with IT.

Qualifications and Skills:

  • Minimum of 10 years network engineering, delivery, implementation experience.
  • Minimum of 5 years experience manager a geographically disperse network team.
  • Operated a voice enabled network and familiar with traffic shaping, QoS and traffic classification and low latency delivery.
  • Familiar with and has experience with delivering varying BPO client traffic in a secure manner.
  • Will require security clearance that will be sponsored by Teleperformance as needed.
  • Advanced understanding and experience in VPN technologies and network routing protocols such as BGP, OSPF, EIGRP.
  • Extensive experience of varying WAN topologies such as P2P, MPLS and SD-WAN.
  • Worked with and established on-ramp services to cloud Computing nodes such as AWS & AZURE.
  • Experience of operating and running diverse data centre fabrics.
  • Supported a remote agent / staff work at home model through secure means, including Cisco AnyConnect and MFA technologies of agent pools greater than 2000.
  • Advanced experience in handling a wide array of Cisco, Merakai, FortiNet, Palo Alto and Juniper platforms.
  • Familiarity with network security protocols and policies, including firewalls, intrusion detection and prevention, and access control.
  • Experience in developing networking monitoring solutions using such tools as SolarWinds and other industry leading elements.
  • Preferred knowledge of Cisco ISE.
  • Knowledge of Cyber Essentials Plus, ISO27001 and PCI-DSS standards and requirements.
  • Excellent analytical, problem-solving, critical thinking and communication skills.
  • Ability to work independently and collaboratively with other members of the IT team.
  • Strong and proven leader with interpersonal skills.
  • Clear and concise communication when interfacing with senior leadership.
  • Works well under pressure.
  • Ability to drive solutions with minimal interactions from senior team.
  • Commercially aware of the importance of cost optimization and efficient vendor management.



  • Network Management Officer

    1 day ago

    St Neots, Cambridgeshire, United Kingdom DX Network Services Limited Full time

    This is a Backshift / Afternoon vacancy*** We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management...

  • Assistant Retail Sales Manager

    1 month ago

    St. Judes, United Kingdom EE Retail Full time

    Working Hours: 37.5Location: Bristol Cabot CircusSalary: £28,188 to £30,494 plus commission You’ve got opportunities in store.From wowing customers to nurturing colleagues, this is a role where you can make a difference – all while perfecting the skills you’ll need to one day have a store of your own. As one of our Assistant Store Leaders, you’ll...

  • Network Infrastructure Manager

    3 weeks ago

    Bury St, Suffolk, United Kingdom JD Full time

    Job Title: Network ManagerJD Group is a leading omnichannel retailer of Sports Fashion, Street & Premium Fashion, Outdoors and Gyms. We are seeking a skilled Network Manager to join our team.Key Responsibilities:Manage a team of Network Engineers and oversee the day-to-day administration of the LAN, WAN and Internet platforms.Ensure all services provided by...

  • Network Consultant

    3 months ago

    St Albans, United Kingdom TrinIT Talent Full time

    Network Consultant - Hertfordshire (Hybrid) - Azure/Juniper/Arista/CiscoTrinIT Talent are looking for a Network Consultant to join our customers team based in Hertfordshire and remotely. This is a permanent position paying up to £80,000 per annum + bonus, depending on experience.Key skills:-Excellent levels of practical experience in designing/building,...

  • Electrical Project Manager for Network Operations

    3 weeks ago

    Bury St, Suffolk, United Kingdom UK Power Networks Full time

    Job Title: Electrical Project Manager for Network OperationsDescription:We are seeking a skilled Electrical Project Manager to oversee network operations for our UK Power Networks team. As a key member of our team, you will be responsible for managing a portfolio of projects to ensure they are delivered on time, within budget, and to the required quality...

  • Electrical Infrastructure Project Manager

    2 weeks ago

    Bury St, Suffolk, United Kingdom Large DSO Network Full time

    Electrical Infrastructure Project Manager - SAP (33kV)At Large DSO Network, we're seeking a skilled Electrical Infrastructure Project Manager to lead the charge on electrical infrastructure projects, handling 33kV (and some 11kV) systems. As a key team member, you'll ensure everything runs smoothly from substation builds to cable maintenance, prioritizing...

  • IT Systems and Network Engineer

    1 month ago

    St Albans, Hertfordshire, United Kingdom Oaklands College Full time

    IT Systems and Network Engineer (3rd Line)Full Time/ Permanent £42, - £46, - Depending on experience & qualificationsBased at St.Albans campus with travel to Welwyn Garden City and BorehamwoodWe are seeking a talented and experienced IT Systems and Network Engineer (3rd Line) to join our existing IT Solutions Team. The ideal candidate will have a strong...

  • Enterprise Network Specialist

    4 days ago

    Bury St, Suffolk, United Kingdom JD Full time

    Job Description:We are looking for a skilled Network Manager to oversee the day-to-day administration of our LAN, WAN, and Internet platforms.About Our Company:As a leading omnichannel retailer of Sports Fashion, Street & Premium Fashion, Outdoors, and Gyms, we offer a unique and exciting opportunity to join our team.Key Responsibilities:Manage and maintain...

  • HV Network Project Manager

    4 weeks ago

    Bury St, Suffolk, United Kingdom Source Solutions Full time

    Job Overview:Source Solutions is seeking an experienced Senior Authorised Person to work on HV networks across East Anglia, gaining experience up to 132kv. The successful candidate will work with a broad range of engineers and project team members to ensure the delivery of goals, undertaking and completing the construction and delivery of a portfolio of...

  • Network Deployment Specialist

    1 week ago

    St Ives, Cornwall, United Kingdom M Group Services Limited TA Waldon Telecom Full time

    About The RoleWe are seeking an experienced Network Deployment Specialist to join our team at M Group Services Limited T/A Waldon Telecom.As a key member of our deployment team, you will be responsible for providing high-quality services to our clients in the wireless industry.The company offers end-to-end services to all major mobile telecommunications...

  • Regional Sales Director

    4 days ago

    St Albans, Hertfordshire, United Kingdom Network Talent Full time

    **Job Title:** Area Sales Manager **Job Type:** Full-time **Industry:** Construction, Civil Engineering **Location:** Hertfordshire, UKNetwork Talent is seeking an experienced Area Sales Manager to join their UK team. This is a field-based opportunity that requires managing existing client accounts and conducting new business activities across the defined...

  • Network Systems Administrator

    4 days ago

    Bury St, Suffolk, United Kingdom JD Full time

    Job Summary:We are seeking an experienced Network Manager to join our team. The successful candidate will have excellent technical skills and strong interpersonal abilities.About Us:JD is a leading omnichannel retailer of Sports Fashion, Street & Premium Fashion, Outdoors, and Gyms with over 60,000 colleagues across several retail fascias in over 30 markets...

  • Network Services Coordinator

    4 weeks ago

    Bury St, Suffolk, United Kingdom UK Power Networks Full time

    Job Summary:The Connection Coordinator role is a crucial part of the Connection Services department at UK Power Networks, directly influencing the company's BMoCS performance. As a key member of the team, you will be responsible for delivering exceptional customer service while coordinating the end-to-end process of metered connections.Key...

  • Electrical Network Operations Specialist

    4 weeks ago

    Bury St, Suffolk, United Kingdom UK Power Networks Full time

    Job Purpose:The role of the Operational Engineer is to execute engineering tasks within their designated Operational team. As a member of the Projects East team, you will ensure safety and operational excellence while working on DNO and private networks throughout UKPN's EPN and SPN regions.Your primary focus will be on 33kV SAP operations, but will also...

  • IT Systems and Network Engineer

    5 months ago

    St Albans, United Kingdom Oaklands College Full time

    IT Systems and Network Engineer (3rd Line)Full Time/ Permanent £42, - £46, - Depending on experience & qualificationsBased at St.Albans campus with travel to Welwyn Garden City and BorehamwoodWe are seeking a talented and experienced IT Systems and Network Engineer (3rd Line) to join our existing IT Solutions Team. The ideal candidate will have a strong...

  • Experienced Hydraulic Network Modeller

    4 weeks ago

    St Albans, Hertfordshire, United Kingdom Aecom Full time

    Hydraulic Modelling RoleWe are seeking a skilled Hydraulic Modeller to join our dynamic Water Resources team, focusing on wastewater networks in the UK. As a key player in delivering water projects, you will be responsible for:Building and verifying hydraulic models of sewer networksDeveloping integrated models and planning flow survey studiesSupporting the...

  • Network Solutions Architect

    6 days ago

    St Albans, Hertfordshire, United Kingdom Nasstar (Uk) Ltd Full time

    Transformative RoleAbout Nasstar (Uk) LtdNasstar (Uk) Ltd specialises in transformative technology, delivering integrated managed services that encompass cloud optimisation, application modernisation, networking, and self-serve tools. With a consultative approach at its core, the company modernises and manages technology to aid clients' success in today's...

  • Head of Technical Design

    1 week ago

    St Albans, United Kingdom Nasstar Full time

    WE’RE RECRUITING!Location: Home BasedJob Type: Permanent About NasstarAt Nasstar, we specialise in transformative technology. Our integrated suite of managed services delivers everything from cloud optimisation and application modernisation to networking and self-serve tools. With a consultative approach at our core, we modernise and manage technology to...

  • Primary Care Network Operational Manager

    6 days ago

    St Albans, United Kingdom The Maltings Surgery Full time

    Job summary We are seeking an enthusiastic Primary Care Network (PCN) Operational Manager to join ourestablished team and be a part of a PCN that really makes a difference. Supporting the PCN Clinical Director, PCN Deputy Manager, PCN Strategic Manager, Practice Managers and the wider practice teams, you will oversee the management of the PCN...

  • HR Administrator

    5 months ago

    St Helens, United Kingdom ADR Network Full time

    **ADR Network are recruiting for an experienced HR Administrator to work at our client in St Helens** Main responsibilities for the HR administrator: - Managing and maintaining employee records and files including processing variation to contracts when required - Carry out HR administration processes, preparing letters and documents in line with...