E-commerce & Marketplace Manager
2 weeks ago
The Marketplace Manager is a hands-on role responsible for executing strategies to grow sales and optimize performance across online marketplaces (e.g., Amazon, eBay, Shopify, Tik Tok). This individual will oversee product listings, implement campaigns, manage day-to-day operations, and ensure seamless execution of marketplace activities to achieve revenue and profitability goals.
Key ResponsibilitiesExecution of Marketplace Strategies:
- Implement and manage day-to-day operations across multiple online marketplaces.
- Oversee listing strategies, pricing updates, promotions, and advertising campaigns.
Product Listing Management:
- Create, update, and optimize product listings to ensure accuracy and maximize discoverability.
- Execute keyword research, SEO optimization, and content enhancements for better rankings.
Sales Optimization:
- Launch and manage marketplace campaigns, such as Amazon Sponsored Ads or flash sales.
- Monitor and adjust pricing dynamically to remain competitive and profitable.
- Track promotional performance and refine tactics in real time.
Inventory & Fulfillment:
- Ensure real-time monitoring of stock levels to avoid stockouts or overstock issues.
- Coordinate with suppliers, warehouse, and logistics teams to ensure order fulfillment SLAs are met.
Account Management:
- Maintain marketplace health by addressing compliance issues, customer complaints, and account suspensions proactively.
- Resolve disputes and customer queries promptly to maintain positive ratings.
Analytics & Reporting:
- Monitor sales trends, traffic, and conversion metrics and adjust tactics based on data insights.
- Prepare weekly and monthly performance reports with actionable recommendations.
Collaboration & Communication:
- Work with cross-functional teams, including marketing, product, and supply chain, to align on marketplace strategies.
- Liaise with marketplace representatives to troubleshoot issues and leverage promotional opportunities.
Educational Background:
- Bachelor’s degree in Business, Marketing, E-commerce, or a related field.
Experience:
- 3+ years of hands-on experience managing marketplace accounts (e.g., Amazon, Amazon Vendor Central , )
- Proven track record of executing marketplace campaigns and driving measurable results.
Technical Skills:
- Proficiency in using marketplace tools and software (e.g., Amazon Seller Central, Helium 10, Jungle Scout).
- Strong command of Excel, data analysis, and inventory management platforms.
Soft Skills:
- Highly organized, detail-oriented, and execution-focused.
- Ability to prioritize tasks and manage multiple projects in a fast-paced environment.
- Problem-solving mindset with a focus on results.
- Execution rate for listings, campaigns, and updates.
- Revenue growth and profit margins.
- Inventory accuracy and fulfillment success rate.
- Marketplace account health metrics.
- Customer satisfaction ratings and reviews.
Full-time, and hybrid role.
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