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Client Success Manager

3 months ago

London, United Kingdom Stott and May Full time

Position: Client Success Manager

Experience Level: 1-2 Years

Industry: Tech for Retail or Card Link Offers

Location: London - 2/3 days a week

Employment Type: Full-time


Overview


We are seeking a proactive and analytical Client Success Manager to join our dynamic team in the tech for retail or card link offers industry sector. The ideal candidate will have 1-2 years of experience in a similar role, with a strong aptitude for data analysis and reporting. You will be responsible for ensuring our clients achieve their desired outcomes while using our products and services, fostering strong relationships, and driving client satisfaction and retention.


Key Responsibilities


Client Relationship Management

  • Serve as the primary point of contact for assigned clients.
  • Develop and maintain strong, long-lasting client relationships.
  • Conduct regular meetings with clients to understand their needs, goals, and challenges.


Data Analysis and Reporting


  • Analyze client data to provide insights and recommendations.
  • Prepare and present detailed reports on client performance and usage metrics.
  • Identify trends and opportunities for improvement based on data analysis.


Client Success Strategy


  • Develop and implement client success plans tailored to each client’s unique needs.
  • Ensure clients are maximizing the value of our products and services.
  • Proactively identify and address any potential issues or areas of concern.


Product Knowledge and Training


  • Maintain an in-depth understanding of our products and services.
  • Provide clients with training and resources to enhance their usage and understanding of our offerings.
  • Stay up-to-date with industry trends and advancements to provide relevant insights to clients.


Collaboration and Teamwork


  • Work closely with sales, marketing, and product teams to ensure a seamless client experience.
  • Communicate client feedback and insights to internal teams to drive product improvements.
  • Participate in team meetings and contribute to the development of client success strategies.


Qualifications


Experience and Industry Knowledge


  • 1-2 years of experience in a Client Success Manager or similar role.
  • Previous experience in the tech for retail or card link offers industry is highly desirable.


Analytical Skills


  • Strong proficiency in data analysis and reporting tools.
  • Ability to interpret complex data and translate it into actionable insights.


Communication Skills


  • Excellent verbal and written communication skills.
  • Comfortable conducting client meetings and presentations.


Technical Proficiency


  • Familiarity with CRM software and client management tools.
  • Proficient in Microsoft Office Suite, particularly Excel and PowerPoint.


Interpersonal Skills


  • Strong problem-solving skills and a proactive approach to client issues.
  • Ability to build and maintain positive client relationships.


Benefits

  • Competitive salary and performance-based bonuses.
  • Health, dental, and vision insurance.
  • Professional development opportunities.
  • Flexible working hours and remote work options.


Application Process

To apply, please submit your resume and a cover letter outlining your relevant experience and why you are a good fit for this role. We look forward to reviewing your application