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Senior care coordinator

1 month ago

Reading, United Kingdom Cherished Home Care Full time

Senior care coordinator (hourly)

£28k - £30k per annum

Office based, with travel to clients based in Reading, Woking and Basingstoke


We have an exciting opportunity for a senior care coordinator to join our domiciliary care service at Cherished Home Care. Working alongside an experienced care manager, you will support the growth of our new hourly care service across the home counties. You will collaborate with a dedicated team to uphold governance and ensure the quality of homecare services, supported by the care manager and registered manager. This role is office based, but will require you to travel to client assessments and reviews in Reading, Woking and Basingstoke. Travel expenses will be covered, but due to the location of our clients, you must be a driver with your own transport. As Cherished Home Care is a new business, our client base is currently expanding.


This is an ideal position for an experienced care coordinator, looking for the next step in their career. Your work here will be meaningful. You’ll be enabling our clients to continue living in the place they love most - their own homes. And whilst you’re part of ensuring our clients get the best possible care, we’ll support you to grow your career, providing you with excellent training, mentoring, coaching and lots of support.


Why you should join us:

  • We offer lots of autonomy and variety, as well as industry-leading employment packages, including a great range of benefits
  • We’re rated 5.0 on Glassdoor
  • Great place to build your skills with potential development opportunities across the businesses
  • Our innovative technology for record keeping and medication management means you can focus on what you do best - supporting our Carers and clients
  • Expenses paid when travelling to clients homes
  • Free, confidential telephone line (employer assistance programme) to support with any of the challenges life may bring
  • Paid community engagement/volunteer days
  • Work from anywhere in Europe for up to 30 days a year
  • Whilst we’re a new company, we’re also part of The Good Care Group and Oxford Aunts


About the role:

As a senior care coordinator you will be responsible for the following:

  • Manage and maintain the administration of the carer workers in line with the standards across multiple sites, ensuring adherence to regulatory requirements, particularly CQQ standards with the support of the Care Manager
  • Monitor and manage a team of carers, overseeing absence and holiday management, and providing mentoring to uphold standards of excellence and professionalism
  • Support ongoing training and development initiatives within the team to enhance skills and competencies
  • Manage daily, weekly, and monthly scheduling of care workers, ensuring adequate coverage to meet client needs.Manage carer placements effectively to optimise career satisfaction and retention stability
  • Provide support to ensure continuity of care services by arranging coverage for absences of care staff when required
  • Promote a positive employment experience for carers, fostering a culture of professional engagement, recognition, and support
  • Maintain accurate records related to carer workers, clients, and service delivery, ensuring confidentiality and compliance with data protection regulations
  • Perform administrative tasks related to billing and payroll, ensuring accuracy and timeliness in processing. Training can be provided
  • Liaise with finance or accounting departments as needed to resolve any billing or payroll issues
  • Address any concerns or challenges related to placements promptly and proactively
  • Be part of the on-call rota during the week and occasionally on weekends


About you:

It’s essential you have proven experience in administration and as a care coordinator - ideally within home care. You will also have good knowledge of regulatory requirements, particularly CQC standards. Previous experience of supporting teams in the care sector is also a must. You might have been an experienced care coordinator looking to develop your care skills. If you’re as passionate about quality care as we are, this is a great opportunity to apply your excellent communication and relationship building skills in a business that genuinely makes a difference. As there will be some travel involved you’ll also need to be a driver with your own car.


We are looking for the following skills and experience:

  • Minimum of two years experience as a care coordinator
  • In-depth knowledge of regulatory requirements, particularly CQQ standards, within the health and social care sector
  • Strong leadership skills with the ability to effectively coordinate and manage a diverse team of carers
  • Proven interpersonal skills to mentor, motivate, and support team members.Ability to foster a positive and collaborative work culture
  • Capability to prioritise and manage multiple responsibilities effectively in a fast-paced environment
  • Attention to detail and commitment to maintaining accuracy in administrative tasks
  • Excellent organisational abilities, including the capacity to create and manage schedules efficiently
  • IT literate with proficiency in Google Suites , Excel, and ability to utilise laptop and tablet functions effectively


Desirable:

  • Medical Profession Experience: Previous roles within the medical profession, related to homecare services
  • Qualifications: Care sector-related qualification at a minimum of Level 3, or willing to work towards Health & Social Care Level 3 or higher


Essential

  • Valid Driving licence, willingness to travel between areas. Mileage is paid for travel from base location


Providing high quality care in people’s homes across Scotland and England, Cherished Home Care is part of a family of home care brands in the UK, including Oxford Aunts, The Good Care Group, Prestige Nursing & Care and Comfort Keepers (Ireland).


Please note any successful applicants for this role will be required to complete an Enhanced DBS check for working with adults. It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable groups Act 2006) to apply for roles that require them to work unsupervised with that particular group.