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Technical Support Engineer

2 months ago

Staines, United Kingdom Empresaria Group plc Full time

Join Our Global Technical Support Team

Are you a passionate tech whiz with a knack for solving problems? Do you thrive in a fast-paced, collaborative environment?

We're looking for talented engineers to join our diverse and growing Platform Technologies Team. Our team is responsible for ensuring the smooth operation and data integrity of our technological client platform. Support centers are located around the world, offering a truly global experience.


What You'll Do:

  • Be a technical hero Resolve complex issues and escalations for our technological client users.
  • Provide expert guidance to help them achieve their business goals.
  • Advocate for the client by providing feedback and suggesting improvements to the platform and development teams.
  • Play a key role in knowledge sharing and process improvement initiatives.

Here's a deeper dive:

  • Technical Problem Solving: Work on and resolve technical issues reported by both internal and external users.
  • Customer Focus: Maintain accurate case records and prioritize customer satisfaction.
  • Technical Expertise: Understand our platform, cloud technologies, and troubleshooting practices to tackle complex situations.
  • In-Depth Knowledge: Analyze, troubleshoot, and resolve issues related to platform upgrades, cloning, databases, reporting, AI, scripting, development tools, plugins, and applications.
  • Communication Master: Manage client expectations and effectively communicate solutions to complex technical problems (written and verbal).


Who You Are:

  • A passionate and dedicated individual with a strong commitment to personal and professional development.
  • A natural owner – someone who takes responsibility and sees things through.
  • A trustworthy teammate who honors commitments and builds strong relationships.
  • A problem-solver with a knack for breaking down complex concepts.
  • A clear and concise communicator, both written and verbal.
  • A quality-oriented professional with a focus on exceeding customer expectations.
  • A goal-getter who thrives under pressure and maintains focus on key objectives.
  • A master of multitasking and managing a caseload efficiently.
  • An adaptable team player who enjoys collaboration.


What You Bring to the Table:

  • A Bachelor's in Computer Science (or a related technical degree) or 1+ years of relevant technical support experience.
  • Familiarity with object-oriented programming languages like Java.
  • Understanding of web application components.
  • Working knowledge of scripting languages (JavaScript, Python, Perl, Unix Shell, Windows Shell).
  • Basic understanding of Linux/Unix and relational databases (e.g., MySQL, Oracle).
  • Ready to take the next step? We look forward to hearing from you

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