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Contract Manager

4 months ago

Southampton, United Kingdom PRS Full time

Contract Manager

Southampton, Hampshire

Permanent

Up to £60k depending on experience


Summary

PRS are currently recruiting a Contract Manager to join our clients contract providing Hard Services (M&E) Maintenance to a large commercial site in Southampton, Hampshire.


You will have responsibility and ownership of the service delivery to contract providing line management to a team of Maintenance Engineers whilst maintaining a proactive customer interface to ensure a high standard of both service delivery and customer care.


The Contract Manager will have a technical background themselves technically (i.e. Electrically Qualified) and experience of leading Hard Services Contracts


Some of the key deliverables in this role will include:

  • Lead your team in provision of excellent service delivery by monitoring service performance, taking corrective action when necessary across the client’s premises and escalating to the Account Manager where appropriate.
  • Managing service provision via clearly defined contract metrics (KPI/SLA) in line with agreed contractual responsibilities.
  • Provide first line management and leadership to contract dedicated team, setting team objectives and individual performance management reviews


What we’re looking for:

An experienced manager working to a high standard of building services provision (planned and reactive) within a commercial occupied environment and with the utmost regard for customer service.


You will hold current qualifications including.

  • Practical experience carrying out PPM's and undertaking routine Electrical Repairs and Maintenance in line with SFG20 or equalivant with basic fault finding diagnostic experience.
  • Completed a recognised Electrical Apprenticeship (Preferred not Essential)
  • City and Guilds 236 Parts 1&2 OR equivalent