Customer Service Team Lead
3 weeks ago
Customer Service Team Leader - £30,000
Location: Guildford, Surrey
Contract: Full Time
Job Summary
My client is looking to recruit a Customer Service Team Leader.
The candidate will work in a fast-paced environment, communicating with customers and engineers by phone and email to ensure a good standard of customer service.
Responsibilities / Duties
- Handle all incoming enquiries and/or complaints by phone and email and deal with them quickly and efficiently
- Manage process of raising jobs where customer service level 1 cannot find a service agent to do the job, then the customer service representative level two will source service agent further afield or a client Technical Engineer to carry out the work
- Manage the jobs allocated to service agents to ensure appointments have been booked with customers
- Document all call information according to standard operating procedures
- Chase outstanding invoices on a weekly basis with each service agent with all the jobs raised where we haven't received an invoice
- Manage jobs and invoices to close off outstanding work through the process of payments to finance
- Arrange collection of parts after job with warehouse and engineers
- Arrange for parts to be ordered ready to be dispatched from warehouse for engineer job orders
- Where required arrange warranty documentation to be sent to customers by post where products are registered for warranty on in house System (CIC) and Customer service level 1 needs a paper copy sent out
- Support the company promotions by keeping the data up to date
- Provide customers with product and service information
- Support training administration for engineer training days
- + other ad hoc duties
Skills/ Experience
- Worked in a call centre environment
- Experience working with Microsoft Office Excel and other MS Programs
- Highly motivated and pro-active
- Customer focused with excellent customer service
- Previous team leader experience
- Strong organisation skills
- Willing to learn new processes and adapt to changes
- Pay attention to detail
- Must be able to communicate at all levels and be a team member
- Strong Communication and Listening Skills
- Ability to Work as a Team and Individually
Benefits
- 22 days holiday, rising for long service
- Free on site parking
- Private health care after two full calendar years
- Employee benefit scheme
Customer Service Team Lead - Guildford - £30,000
-
Customer Service Team Lead
4 weeks ago
Guildford, Surrey, United Kingdom Damia Group Ltd Full timeCustomer Service Team LeaderAt Damia Group Ltd, we are seeking a skilled Customer Service Team Leader to join our team.Job SummaryThe successful candidate will be responsible for leading a team of customer service representatives, ensuring that we maintain a high standard of customer service.Key ResponsibilitiesTeam LeadershipLead a team of customer service...
-
Customer Service Team Lead
5 days ago
Guildford, Surrey, United Kingdom Damia Group Full timeJob SummaryDamia Group is seeking a Customer Service Team Lead to join our team in Guildford.This Customer Service Team Lead role involves managing a team of customer service representatives, handling customer enquiries and complaints, and ensuring a high standard of customer service.Key ResponsibilitiesManage the team to achieve excellent customer service...
-
Customer Service Team Lead
3 weeks ago
guildford, United Kingdom Damia Group Full timeCustomer Service Team Leader - £30,000 Location: Guildford, Surrey Contract: Full Time Job Summary My client is looking to recruit a Customer Service Team Leader. The candidate will work in a fast-paced environment, communicating with customers and engineers by phone and email to ensure a good standard of customer service. Responsibilities / Duties ...
-
Customer Service Team Lead
3 weeks ago
Guildford, United Kingdom Damia Group Full timeCustomer Service Team Leader - £30,000Location: Guildford, SurreyContract: Full TimeJob SummaryMy client is looking to recruit a Customer Service Team Leader.The candidate will work in a fast-paced environment, communicating with customers and engineers by phone and email to ensure a good standard of customer service.Responsibilities / DutiesHandle all...
-
Customer Service Team Lead
2 weeks ago
Guildford, United Kingdom Damia Group Full timeJob Description Customer Service Team Leader - £30,000 Location: Guildford, Surrey Contract: Full Time Job Summary My client is looking to recruit a Customer Service Team Leader. The candidate will work in a fast-paced environment, communicating with customers and engineers by phone and email to ensure a good standard of customer service. ...
-
Customer Service Team Lead
5 days ago
Guildford, Surrey, United Kingdom 2i Recruit Ltd Full timeAbout the RoleWe are seeking an experienced Customer Service Executive to join our busy team in Guildford. As a key member of our customer service team, you will play a crucial role in delivering exceptional service to our clients and members of the public.ResponsibilitiesProvide agency support to existing clients, assisting with quotes, questions, and...
-
Customer Service Team Leader
3 weeks ago
Guildford, Surrey, United Kingdom Damia Group Full timeJob Title: Customer Service Team LeadMy client is seeking a Customer Service Team Lead to join their team. The ideal candidate will have previous experience in a call centre environment and a strong passion for delivering exceptional customer service. Key responsibilities include handling customer enquiries, managing service agents, and ensuring that...
-
Service Advisor
6 months ago
Guildford, United Kingdom Service 4 Service Limited Full time**An exciting opportunity has arisen for a sales-driven Service Advisor looking for an office based role, dealing with **customers over the** **telephone looking to have repairs carried out on their vehicle.** **Do you have a proven track record of hitting your sales targets?** **Do you have an interest in the motor industry?** **Do you also have strong...
-
Senior Case Services Team Lead
5 days ago
Guildford, Surrey, United Kingdom Guildford Borough Council Full timeCase Services Team Lead OpportunityGuildford Borough Council is seeking a skilled Senior Case Services Team Lead to manage a team of dedicated caseworkers. The successful candidate will play a pivotal role in responding to and resolving service requests from external customers, ensuring efficient and effective case resolution.The ideal candidate will have...
-
Customer Service Team Member
2 days ago
Guildford, Surrey, United Kingdom Card Factory Full timeKey ResponsibilitiesProviding excellent customer service, including answering questions and resolving issuesAssisting with stock management and merchandising to maintain store displays and promotionsWorking collaboratively with colleagues to achieve sales targets and meet customer needs
-
Customer Engagement Lead
6 months ago
Guildford, United Kingdom 2i Recruit Full timeLocation: - Guildford, Surrey- Salary: - £45,000 - £55,000- Type: - Permanent- Sector: - Sales & Customer Service**Customer Engagement and Training Lead - Guildford/Remote** **£45,000 - £55,000** Working for an exciting, passion lead and food focused global SaaS, reporting to the Customer Success Manager, the **Customer Engagement and Training Lead**...
-
Customer Team Leader
5 months ago
Guildford, United Kingdom Coop Full time**Customer Team Leader** - Location: 48 Woodbridge Hill, Guildford, GU2 9AB- Pay: £13.32 per hour- Contract: 20 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full, paid training provided- -...
-
Customer Team Leader
5 months ago
Guildford, United Kingdom Coop Full time**Customer Team Leader** - Location: 12-14 Madrid Road, Guildford, GU2 7NT- Pay: £13.32 per hour- Contract: 16 hours per week + regular overtime, 3 month temporary contract, part time- Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview- Full, paid training...
-
Hydraulic Service Technician
1 month ago
Guildford, Surrey, United Kingdom Universal Business Team Full timeService Engineer OpportunityWe are seeking a skilled Service Engineer to join our team at Universal Business Team. As a Service Engineer, you will be responsible for delivering exceptional customer service and technical expertise in the water industry.Key ResponsibilitiesInstall, commission, service, and repair pumps, pump systems, and other mechanical...
-
Service Delivery Specialist
3 weeks ago
Guildford, Surrey, United Kingdom Universal Business Team Full timeAt Universal Business Team, we are seeking a highly skilled Service Delivery Specialist to join our vibrant team of professionals. As a Service Delivery Specialist, you will be responsible for delivering exceptional customer service through expert product and technical knowledge, reinforcing our brand.Main Responsibilities:Install, commission, service, and...
-
Service Engineer Position
4 weeks ago
Guildford, United Kingdom Universal Business Team Full timeJob Title: Service Engineer PositionLocation: MidlandsWe are seeking a skilled Service Engineer to join our team at Universal Business Team. As a Service Engineer, you will be responsible for delivering exceptional customer service through expert product and technical knowledge.Key Responsibilities:Install, commission, service, and repair pumps, pump...
-
Business Systems Analyst Lead
1 month ago
Guildford, Surrey, United Kingdom Tata Consultancy Service Limited Full timeClaimCenter Business Analyst Lead - Integration StreamThe RoleJob Type: PermanentAs a Business Analyst Lead for the large Guidewire ClaimCenter transformation program, you will work on requirement gathering for the Guidewire ClaimCenter Configuration workstream and reporting.Key Responsibilities:Define target Integration requirements including high-level...
-
Store Team Lead
4 weeks ago
Guildford, Surrey, United Kingdom McCarthy Recruitment Full timeAssistant Store Manager Job DescriptionThis is an exciting opportunity to take your retail career to the next level as an Assistant Store Manager with a leading brand. As a key member of the store team, you will be responsible for driving sales growth, delivering exceptional customer service, and leading a high-performing team.Key Responsibilities:Team...
-
Customer Team Leader
6 months ago
Guildford, United Kingdom Coop Full time**Customer Team Leader** - Location: 12-14 Madrid Road, Guildford, GU2 7NT - Pay: £12.10 per hour + great benefits - Contract: 16 hours per week + regular overtime, permanent, part time - Working pattern: varied shifts including early mornings from 6am (store opening), afternoons, late evenings until 10pm (store closing) and weekends, to be discussed at...
-
Team Leader
5 months ago
Guildford, United Kingdom National Centre for Domestic Violence Full timeThe National Centre for Domestic Violence is a Community Interest Company which means we are a not for profit organisation. We are the leading organisation in the UK helping to provide a free, fast emergency service to victims of domestic violence and abuse regardless of their financial circumstances, delivering exceptional client care. **The...