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IT Support Technician opportunity
3 months ago
Exciting Opportunity: IT Support & Infrastructure Specialist at Partou UK
Are you a skilled IT professional looking to take on a dynamic role? Partou UK is seeking a dedicated IT Support & Infrastructure Specialist to join our team. You will play a key role in delivering efficient and effective IT support and infrastructure management across our UK Group. This remote role requires travel to our nurseries and Nursery Support Centres in Manchester and Northampton.
You will provide first-line IT support to nurseries and central support colleagues via our IT helpdesk. Additionally, you will support our operational IT infrastructure and assist the ICT Director and senior IT technician in delivering IT projects efficiently.
Key Responsibilities:
- IT Support: Provide IT support via phone, remote access, or on-site visits to our nurseries and support services.
- Wi-Fi & Communications: Ensure all nurseries have adequate Wi-Fi and communications, responding quickly to any issues.
- Record Keeping: Maintain records of work undertaken and respond to IT support requests promptly.
- Network Maintenance: Perform routine tasks such as maintaining user accounts, installing hardware/software, and ensuring antivirus protection.
- System Support: Assist in maintaining and supporting management information and finance systems.
- Issue Identification: Identify recurring IT issues and suggest necessary investments or configuration changes.
- New Technologies: Support the adoption of new technologies.
- Supplier Liaison: Coordinate with external suppliers for equipment repair under warranty or maintenance contracts.
- Software Installation: Assist with installing and testing new software.
- User Support: Provide help and informal training to users, including creating guidance notes.
- Project Delivery: Work with project stakeholders to deliver IT projects and initiatives.
- Health & Safety: Be aware of Health and Safety issues related to IT equipment use and work within company policies.
- Data Protection: Adhere to Data Protection Act 1998 & GDPR 2018, ensuring confidentiality in all work.
- Asset Management: Maintain an updated asset register of all hardware and software, ensuring legal licenses.
- Travel: Travel to nurseries as needed to perform duties.
Success in this role means maintaining a well-managed helpdesk ticket process within internal SLAs, with positive feedback from end users. You will ensure a well-maintained IT infrastructure, effective supplier relationships, and successful project delivery. Staying updated with IT best practices and suggesting improvements will be key.
Skills & Knowledge:
- Commitment to Quality: A dedication to providing high-quality IT support.
- Team Player: Ability to work collaboratively with colleagues.
- Confidentiality: Understands and upholds confidentiality.
- Self-Starter: Capable of planning and delivering activities that exceed expectations.
- Flexibility: Adaptable and willing to take on various tasks to meet business needs.
- Technical and Personable: Ability to be both technically proficient and approachable.
- Education: University degree in a computing-related field (e.g., Computer Science, Information Systems).
- Experience: At least 3 years in an ICT environment, with experience in a busy helpdesk and project delivery.
- Knowledge: Strong understanding of Microsoft operating systems, networking protocols, VPNs, Windows Terminal Services, SQL Server, and legacy systems.
- Skills: Excellent problem-solving, communication, time management, and attention to detail.
- Practical Experience: End user support, multi-site telecommunication management, and IT supplier management.
- Additional Skills: Experience with Office 365 admin, Windows 11, remote desktop support, and ticketing systems like Fresh Service.
- Driving Licence: Full driving licence and willingness to travel.
Join Partou UK and help us deliver top-notch IT support and infrastructure management
PTH
This role is subject to an enhanced DBS check
We are committed to equal opportunities and welcome applications from all sections of the community
Partou is proud be a part of the National Partnership in Early Learning and Childcare (NPELC) - a group of 10 of the largest childcare providers across England. Together, we operate over 1,300 childcare settings, employ more than 38,000 people, and take care of over 160,000 children.
