Assurance Services Analyst

2 months ago

Eastern England, United Kingdom Inspired PLC Full time

Inspired PLC

Inspired PLC is a UK market leading technology enabled provider of energy and sustainability advisory services. Since 2000, it has grown in scale and capability and is servicing over 3,400 UK and Irish clients across all sectors.

To enable businesses to respond to the climate emergency, we focus on solving their toughest challenges. By managing data comprehensively, sourcing energy sustainably and reducing carbon efficiently, we allow our clients to control costs effectively, make authentic ESG disclosures, improve their business performance, whilst powering their journey to net zero.

This role is ideally suited to a career minded, ambitious individual who is looking for that unique opportunity to prove what they can do and then be rewarded for it.

We are looking for a Assurance Services Analyst to join our successful Key Accounts team. This role is a Home Based role, with some travel to the office for meetings and/or training.


Role and Responsibilities:

Working within the Assurance team the Assurance Services Analyst is responsible for ensuring a high level of customer satisfaction through accurate and effective service delivery to a portfolio of clients or tasks assigned to them. They are responsible for proactive client and supplier management in line with our KPI’s and escalating issues as required to ensure that customer satisfaction is maintained.


The successful candidate's responsibilities will include but not be limited to:

  • Providing a first-class client experience to internal and external stakeholders
  • Accountability for ensuring allocated clients have complete and accurate invoice and data acquisition, entry and validation within customer agreed SLA timescales
  • Maintaining database(s) with accurate data in a timely manner
  • Ensuring debt and disconnection correspondence is resolved asap
  • Resolving telephone and email billing and reporting enquiries from customers and suppliers
  • Raising queries and change of tenancies with suppliers via phone/email and following through to resolution
  • Maintaining and developing effective working relationships with supplier and customer contacts
  • Production and issue of payment files, cost and consumption reports to allocated clients
  • Attending conference calls and meetings with customers/suppliers as required
  • Understand and adhere to operational processes and procedures to manage workload and ensure business continuity
  • Build knowledge of the energy industry and develop an understanding of queries and resolution
  • Supporting the wider team to ensure all client SLA’s are met
  • Supporting internal and external stakeholders with data and analysis related issues >
  • Additional project work as required based on business priorities
  • Support Account Manager with various operational tasks and requirements
  • Obtaining supply and contract details for new sites including current supplier
  • Site additions/removals to the clients group supply agreement
  • Assist with objections alongside the QA team to reach resolution
  • Send termination notice if required
  • Siteworks – support meter site operations team with supply contracts for new connections
  • Sales processing on CRM system
  • Pricing and tendering
  • Read and comply with the company Health & Safety Policy; taking reasonable care for the Health & Safety of themselves and others; co-operate with managers and other employees in fulfilling our objectives and statutory duties.


Experience and Qualifications:

Essential:

  • A good working knowledge of Microsoft Office applications, particularly Excel
  • Customer service skills
  • Be polite and conscientious
  • Engage with a can-do attitude
  • Effective communication
  • Clear, concise. Be mindful of your audience building relationships
  • Be honest, approachable, positive and helpful organisational skills
  • Use IT systems effectively to organise workload, adhere to SLAs IT skills
  • Develop an understanding of all internal processes required to carry out role analytical skills
  • Demonstrate an aptitude for recognising patterns and inconsistencies relating to billing and consumption data
  • Attention to detail
  • Maintaining a high level of accuracy in regard to email, files, reports and internal systems teamwork:
  • Making yourself available to support wider team where appropriate adaptable
  • Ability to adapt to changing client needs and circumstances

Desirable

  • Contract reading


What we offer:

  • Training and development opportunities
  • Company pension
  • Flexible work hours
  • Sharesave scheme
  • Life insurance
  • 4pm finish on Friday


If you are interested in the role and would like to be considered, please apply now and a member of our In House Recruitment Team will be in touch. Good Luck

  • Assurance Services Analyst

    1 week ago

    England, United Kingdom Inspired PLC Full time

    Inspired PLC Inspired PLC is a UK market leading technology enabled provider of energy and sustainability advisory services. Since 2000, it has grown in scale and capability and is servicing over 3,400 UK and Irish clients across all sectors. To enable businesses to respond to the climate emergency, we focus on solving their toughest challenges. By...

  • Assurance Services Analyst

    3 weeks ago

    England, United Kingdom Inspired PLC Full time

    Inspired PLC Inspired PLC is a UK market leading technology enabled provider of energy and sustainability advisory services. Since 2000, it has grown in scale and capability and is servicing over 3,400 UK and Irish clients across all sectors. To enable businesses to respond to the climate emergency, we focus on solving their toughest challenges. By...

  • Assurance Services Analyst

    4 days ago

    England, United Kingdom Inspired PLC Full time

    Inspired PLCInspired PLC is a UK market leading technology enabled provider of energy and sustainability advisory services. Since 2000, it has grown in scale and capability and is servicing over 3,400 UK and Irish clients across all sectors.To enable businesses to respond to the climate emergency, we focus on solving their toughest challenges. By managing...

  • Assurance Services Analyst

    3 weeks ago

    England, United Kingdom Inspired PLC Full time

    Inspired PLCInspired PLC is a UK market leading technology enabled provider of energy and sustainability advisory services. Since 2000, it has grown in scale and capability and is servicing over 3,400 UK and Irish clients across all sectors.To enable businesses to respond to the climate emergency, we focus on solving their toughest challenges. By managing...

  • Assurance Services Analyst

    1 week ago

    England, United Kingdom Inspired PLC Full time

    Inspired PLC Inspired PLC is a UK market leading technology enabled provider of energy and sustainability advisory services. Since 2000, it has grown in scale and capability and is servicing over 3,400 UK and Irish clients across all sectors. To enable businesses to respond to the climate emergency, we focus on solving their toughest challenges. By managing...

  • Assurance Services Analyst

    3 weeks ago

    England, United Kingdom Inspired PLC Full time

    Inspired PLCInspired PLC is a UK market leading technology enabled provider of energy and sustainability advisory services. Since 2000, it has grown in scale and capability and is servicing over 3,400 UK and Irish clients across all sectors.To enable businesses to respond to the climate emergency, we focus on solving their toughest challenges. By managing...

  • Product Analyst

    1 week ago

    Eastern England, United Kingdom Lorien Full time

    Product Analyst6 month contract£580 per day inside IR35Mainly remote workingOffices based in Reading or HavantJob DescriptionAs a Product Analyst you will be leading activities with Product Owners and delivery teams to translate customer needs into high level technical specifications, design and development of recommended systems, working in an Agile manner...

  • FP&A Analyst

    2 weeks ago

    Eastern England, United Kingdom Enso Recruitment Full time

    Enso Recruitment are delighted to be once again partnered with a leading Managed Services & Security provider, to recruit for the role of Financial Planning & Analysis Analyst. As a FP&A Analyst, you will play a pivotal role in supporting the financial planning, forecasting & analysis for the wider company. This position will involve preparing reports,...

  • Senior Business Systems Analyst

    5 days ago

    Eastern England, United Kingdom Methods Full time

    Methods is currently seeking experienced Senior and Lead Business Analysts to join our managed service team.Client: Central Government DepartmentMust hold active SC ClearanceContract dependent on projectHybrid - Remote + OnsiteDay rates:Senior Business Analyst: £500 - £550 INSIDE IR35Lead Business Analyst: £550 - £600 INSIDE IR35We are looking for...

  • Senior Business Systems Analyst

    5 days ago

    Eastern England, United Kingdom Methods Full time

    Methods is currently seeking experienced Senior and Lead Business Analysts to join our managed service team.Client: Central Government DepartmentMust hold active SC ClearanceContract dependent on projectHybrid - Remote + OnsiteDay rates:Senior Business Analyst: £500 - £550 INSIDE IR35Lead Business Analyst: £550 - £600 INSIDE IR35We are looking for...

  • Workday Finance Systems Analyst

    2 weeks ago

    Eastern England, United Kingdom Absolute Recruit Full time

    Our client is an acquisitive, PE backed B2B service provider and a leader in their industry, leveraging cutting-edge technology to provide their clients with best-in-class solutions. Job Overview: Following a Workday Financials implementation, our client is seeking a highly skilled Workday Financials System Analyst to join their dynamic team. The ideal...

  • Senior Digital Analyst

    2 weeks ago

    Eastern England, United Kingdom Harnham Full time

    SENIOR DIGITAL ANALYSTUP TO £70,000 + 20% BONUSUK - REMOTE*Please note, you must be a UK resident and have Full Right to Work*Interested in small companies that have a major impact?THE COMPANYThis small boutique agency is looking to grow its team. This could be your chance to work with some of the best Analysts in the UK.THE ROLEYou’ll be client-facing,...

  • SC Cleared Senior and Lead Business Analyst

    3 months ago

    Eastern England, United Kingdom Methods Full time

    Methods are currently looking for multiple Senior and Lead Business Analysts contractors on our managed service.Client: Central Government DepartmentMust hold active SC ClearanceContract dependent on projectHybrid - Remote + Onsite (London)Day rates:Senior Business Analyst: £500 - £550 INSIDE IR35Lead Business Analyst: £550 - £600 INSIDE IR35Ideally with...

  • Quality Assurance Manager

    1 week ago

    Eastern England, United Kingdom MUVE Homecare Full time

    Job Description:Job title: Quality ManagerReports to: Head of Clinical and OperationsOverview:As a Quality Manager you will use your knowledge and skills to support our services to drive continuous improvement. Working alongside the Management Team to ensure services are compliant with CQC standards and branches are working towards achieving Outstanding in...

  • Workday Finance Systems Analyst

    3 days ago

    Eastern England, United Kingdom Absolute Recruit Full time

    About the Role**Workday Finance Systems Analyst - Financial Operations Specialist**We are seeking a highly skilled Workday Financials System Analyst to join our dynamic team at Absolute Recruit. The ideal candidate will be responsible for maintaining and optimizing the Workday Financials system to ensure it meets the needs of the business and enhances...

  • Workday Finance Systems Analyst

    5 days ago

    Eastern England, United Kingdom Absolute Recruit Full time

    About the Role**Workday Finance Systems Analyst - Financial Operations Specialist**We are seeking a highly skilled Workday Financials System Analyst to join our dynamic team at Absolute Recruit. The ideal candidate will be responsible for maintaining and optimizing the Workday Financials system to ensure it meets the needs of the business and enhances...

  • Service Delivery Operations Specialist

    3 days ago

    Eastern England, United Kingdom Network IT Recruitment Limited Full time

    Job Title: Service Delivery AnalystJob Type: PermanentLocation: RemoteSalary: £45,000 - £50,000About the Role:Network IT Recruitment Limited is seeking a highly skilled Service Delivery Analyst to join one of our esteemed clients. As a Service Delivery Analyst, you will be responsible for providing exceptional customer experience and ensuring the smooth...

  • Service Delivery Operations Specialist

    3 days ago

    Eastern England, United Kingdom Network IT Recruitment Limited Full time

    Job Title: Service Delivery AnalystJob Type: PermanentLocation: RemoteSalary: £45,000 - £50,000About the Role:Network IT Recruitment Limited is seeking a highly skilled Service Delivery Analyst to join one of our esteemed clients. As a Service Delivery Analyst, you will be responsible for providing exceptional customer experience and ensuring the smooth...

  • Quality Assurance Manager

    5 days ago

    Eastern England, United Kingdom FP Global Full time

    QA ManagerEngland, Remote.Are you someone who has a passion for providing Quality Assurance analysis of 1LoD processes and the Funds space? You will be responsible for managing a team that conducts QA reviews globally as well as providing training to the wider 1st Line team.ResponsibilitiesLead a small team responsible for the governance of 1LoD policies and...

  • Senior Security Analyst

    1 month ago

    Eastern England, United Kingdom Citation Cyber Full time

    Job Title: Senior Security AnalystLine Manager: CTORole Overview: You will lead a team responsible for assessing and certifying organisations' cybersecurity practices according to the Cyber Essentials scheme. Your role will involve delivery, overseeing the assessment process, ensuring compliance with standards, and managing a team of assessors to deliver...