Customer Services Opportunity

4 weeks ago

Edinburgh, United Kingdom Meraki Talent Ltd Full time

Customer Services Opportunity (French Speaking)

Competitive Salary

Permanent

Edinburgh

Meraki Talent’s client is currently looking to hire French speaking customer service professionals into their investment operations/client facing business area based in Edinburgh. Our client is a Global player in the financial services space which services a wide range of clients on a UK and International basis. They are looking for individuals to join the team who are looking to work within Financial Services and speak French.


  • Identify opportunities globally and effectively managing the firm’s deliverables against client promises.
  • Resolve and client service issues and challenges, acting as an escalation point for clients.
  • Identify opportunities to streamline processes and to increase revenue.
  • Cross sell other products and solutions to clients.
  • Maintain good knowledge of products and tools, encouraging clients towards self-service e-tools.
  • Maintain regular dialogue with Relationship Managers, Product and Sales team to ensure current and changing clients’ needs are met.


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