Property Loss Adjuster

1 month ago

Eastern England, United Kingdom Davies Full time

Property Loss Adjuster


As our next Property Loss Adjuster, you’ll handle a range of claims of varying complexity and value; and you’ll enjoy working to a broad and busy caseload. You will also be motivated by every day being different. So, you’ll need to come to us with a strong background in both Domestic and Commercial claims, and the appetite to operate in a remote team within a fast-paced and continually evolving environment.


Duties & Responsibilities:


  • Work to achieve agreed activity levels with the intention of continuously reducing WIP throughout the year.
  • Process all invoices and approve estimates within 5 working days of receipt/agreement.
  • Take responsibility for issuing interim fees during the claim life cycle as highlighted centrally.
  • Full completion of all prepared site notes templates and associated documentation within set SLA’s
  • Ensure that the data contained in Cq is accurate at all times.
  • Assist in maintaining accurate management information by completing spreadsheets as necessary.
  • Reduce elapsed timescales by providing and fostering a pro-active approach to file management.
  • Identify cases of possible fraud and recoveries and refer as appropriate within set SLA’s.
  • Work to ensure correct policy interpretation and validation.
  • Prepare, check and approve where appropriate, reports for clients in accordance with agreed SLA’s and formats.
  • Ensure files are up to audit standards at all times.
  • In conjunction with designated colleagues pro-actively update customers and clients where necessary in accordance with agreed client SLA’s
  • Take responsibility for following agreed/documented procedures when dealing with problems and complaints.
  • Build good working relationships with clients and staff, internal and external to the Davies Group
  • Maintain an awareness of business opportunities and refer all identified opportunities to Davies Group
  • Responsible for out of hours calls into the Davies Group via a pre-set rota


Skills & Experience:


  • High level of Property Loss Adjuster experience
  • Already hold or working towards recognized professional qualifications at a diploma level
  • Accuracy, attention to detail and an analytical approach
  • Strong verbal and written communication
  • Demonstrable experience of organizing and managing own workload is essential
  • Ability to work in a fast paced and changing environment where flexibility is required to accommodate peaks and troughs in workload.
  • Excellent time management to be able to work to short/changing deadlines.
  • 5 Grade A-C’s GCSE’s or equivalent including Math’s and English
  • Being prepared to work nationally on occasion with overnight stays.
  • Being prepared to work on standby on a Rota and during busy times at weekends and public bank holidays


What we Offer


Reward platform – discounts for over 800 retailers

25 days holiday (rising with service)

Well-being centre

Recognition programme

Paid fertility appointments

Fostering friendly employer

Pension - matched contribution up to 5%

Life Assurance (2 x basic salary)

Development, training and professional qualifications


A bit about Davies:


We are a global team of more than 8,000 professionals operating across the UK, Ireland, the US, Canada & Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.

We help our clients to manage risk, operate their core business processes, transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Davies Group endeavour to recruit from the widest possible pool of suitable candidates. If you require any adjustments or special arrangements to be made to our application process on account of a disability, please contact Human Resources.

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